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12 boohoo FAQs From Our Experts

Men and women can find clothes to wear every day for any occasion at boohoo. They sell a variety of apparel and accessories meant to make you feel like... you! boohoo recognizes individuality and encourages their customers to embrace it. A believer of not taking fashion overly serious, they are also all about fun and spontaneity. Always bringing the latest look, boohoo drops over 100 new products on a daily basis. Shopping has never been this fun and exciting.

What payment methods are accepted at boohoo?

Here are the payment methods that boohoo accepts.

Does boohoo have a size guide I can refer to?

Yes. To help you select the right apparel on the first try, a size guide is provided here for your reference. You can find a guide for women, men, and unisex sizes.

Can I edit or cancel my boohoo order?

At boohoo, orders are processed the moment they are received. This means that once submitted, there is no way to change the details of the order or to cancel it. You can, however, place another order or return an unwanted one.

What shipping options does boohoo offer?

boohoo offers Standard and Express shipping. Orders that are being shipped to Hawaii will usually take 4-5 weeks to get delivered.

boohoo Shipping Options

Shipping Option Shipping Cost Shipping Times
USA Standard Shipping $7.99 per order Up to 7 Business Days
USA Express Shipping $15.99 per order 2-3 Business Days

Does boohoo accept exchanges?

As of the moment, boohoo does not accept exchanges. You can, however, return items you do not want and make a reorder to replace them instead. You will be reimbursed once your returned items are received at boohoo.

Does boohoo charge imports and customs duties?

boohoo covers duty costs for all orders. Note, however, that your shipment may still be subject to additional taxes, in accordance to the local legislation of your country.

What do I do if I received an incorrect or faulty item from boohoo?

To get this fixed as soon as possible, head over to the Contact Us page to make a report. Make sure to include your order number, product name and code of items ordered and received, description of the item received, and pictures for support. A customer care representative should be in touch with you as soon as possible so you’ll be provided with the necessary returns instructions.

Does boohoo replenish out of stock products?

Typically, boohoo does not really ring back any item that has already gone out of stock. However, some of these pieces may reappear at some point. So, if there is an item that you really like, make it a point to regularly check the online shop so you will know once an item is back in stock.

How do return an order to boohoo?

Returning merchandise from the USA is free and refund will take 21 days to reflect on your account. To initiate the return, go to the boohoo portal and select the reason why you are returning an item. Print out a returns label, attach it on the package, post it off and wait for it to be received at boohoo and you can then get a refund.

Can I track my boohoo order?

Yes. Once your order has shipped, you should get a dispatch email which will include such details as tracking information. You can use this to track your order. You may also log in to your boohoo account and go to Order History so you know where it currently is.

Why is my boohoo order missing some items?

There are a number of possible reasons for this. The order may be coming in multiple parcels or boohoo may have packed it wrong. If the shipping time has already passed, your next step is to contact Customer Care for assistance.

How can I contact boohoo customer service?

To get in touch with boohoo customer service, send them a message via their Contact Us page.