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14 Booking.com FAQs From Our Experts

Booking.com connects travelers with one of the largest selection of accommodations all over the world. Established in 1996, they aim to empower and inspire more people to go out, explore, and experience the world. Through investments in digital technology, Booking.com i making it easier for people to get connected to the right places and accommodations that fit their needs, preferences, and most importantly, their budget. From vacations homes and apartments, 5-star luxury resorts and B&Bs, to treehouses and even igloos, Booking.com has it all for you.

What sets Booking.com apart?

At Booking.com, enjoy a wide selection of accommodations. There is always something that will meet your preferences and needs, no matter how picky you may be. Their low rates make them an attractive option for people that wish to get the most value for their money. Instant confirmation means that in just a few clicks, you can book the perfect property. With no reservation fees, administrative charges and in many cases, no cancelation charges, booking with Booking.com is easy and hassle-free.

What kinds of accommodations are available at Booking.com?

Here are the different types of accommodations available at Booking.com.

What does the Booking.com price include?

Everything that is included in a room type should be listed on the page and be considered part of the room price. Click on the room name to find out what amenities are included and click “Conditions” to find out if taxes or breakfast are included in what you’ll be paying for. The same information should also be sent to you in the confirmation email.

Are taxes included in the Booking.com price?

This depends on the kind of property you selected, the type of room, and the local tax policies. If there are additional taxes that you will need to pay for, this will be indicated in the price details of your booking

Does Booking.com charge full price for children?

Information on children can be located under Hotel Policies. Note that added fees for kids are not part of the reservation price. If you need an extra bed or crib, be sure to note this under “Special Requests”. If you’ve already made the booking, you can go to your Booking.com account to request the extra bed. Calling the hotel prior to your arrival is highly advised to ensure that your request will be guaranteed.

What payment options are accepted at Booking.com?

Here are the accepted payment methods at Booking.com.

Who will charge my credit card for my Booking.com reservation?

Some properties will require a prepayment - a charge before your stay. Often, this is done to verify the credit card you provided and the amount charged will be placed on temporary hold until you check out. How much you will be charged and when you will be charged will depend on the property,so you are advised to contact them directly beforehand.

Does Booking.com charge a reservation fee?

No. Booking.com does not charge reservation fees. Any additional taxes or charges you may be subjected to are defined by the property itself, as well as local tax rules.

Can I change the details of my Booking.com reservation?

Yes. You can change your booking details at Booking.com from your confirmation email, although this is subject to the property’s policy. Among the things you can do include change the dates, check-in/check-out times, guest details, room type, edit card details, add a room or meal, make additional requests, change the room or bed type or even contact the property, among others.

Do I need to provide my credit card details when making a reservation at Booking.com?

Yes. Properties will need your card details to confirm the reservation. You may be pre-authorized too to ensure that the card is valid and that there are sufficient funds. Note that the hold caused by a pre-authorization is only temporary. Expect the amount to be released back to your account after a certain period, depending on your card provider or the property.

Does Booking.com indicate if a hotel allows pets or not?

Pet policies are displayed on the Hotel Policies, which can be found on each hotel’s pages.

Can I cancel a Booking.com reservation?

Yes. If the booking is a free cancelation type, there will be no need for you to pay a cancelation fee. You may incur a fee however, if the booking is non-refundable or is no longer free to cancel. Cancelation fees are determined by the property and should be detailed under the cancelation policy. You will get a confirmation email upon successfully canceling the reservation.

Is it possible to change the dates at Booking.com for a non-refundable booking?

No. Non-refundable bookings are not eligible for date changes. If you decide to cancel it instead, you may be subject to cancelation fees. The charges will be determined by the property and you’ll have to pay the additional costs.

How can I get in touch with the Booking.com customer service?

You may contact the Booking.com customer service through email at customer.service@booking.com or by phone at 1 (888) 850-3958 for English Support, 1 (866) 938-1297 for Spanish support, and +44 (203) 320-2609 for international calls. You may also contact them via their customer service help page on their website.