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12 BoostMobile FAQs From Our Experts

Boost Mobile is a prepaid/no contract mobile phone provider. In addition to the newest and latest phones including the iPhone and others, Boost Mobile sells preowned phones and other devices. There are a number of service plans available with none requiring long term contracts or other red tape.

Does BoostMobile have retail locations?

Yes! There are a number of BoostMobile retail stores in the US. Find one near you with this map. Some Boost Mobile phones/devices as well as service plans can be purchased at Walmart. ReBoost cards can also be purchased at 7-11, Walgreens and CVS stores.

What is the BoostMobile shipping information?

This is the information for BoostMobile domestic shipping:

BoostMobile Domestic Shipping Information

Type Fee Estimated Delivery Time
Three Day Free for all orders 3 business days after processing
Two Days Varies by order 2 Business days after processing
Next Day/Overnight Varies by order Next business day.

Does BoostMobile offer international shipping?

BoostMobile does not offer international shipping at this time.

What methods of payment are accepted by BoostMobile?

These are the payment methods accepted by BoostMobile for online shoppers:

BoostMobile Payment Methods

What is the BoostMobile return policy?

BoostMobile allows returns of new condition phones for 7 days after purchase. Phones and other devices may be subject to a restocking fee of up to $25.00. Returns must start with a Return Merchandise Authorization (RMA) number. Call customer service at 1-866-402-7366 to request the RMA and then follow the directions for returning the item.

Does BoostMobile offer a warranty on its products?

Phones and devices sold by BoostMobile are covered by a manufacturer's warranty which will vary in terms of length as well as in the limitations and conditions of coverage. Preowned phones are not covered by warranties and are sold as is.

Does BoostMobile have gift cards?

BoostMobile does not have gift cards however you can pay to Reboost someone's account as long as you have a credit or debit card and their phone number.

Can I bring my own phone to BoostMobile?

As long as the phone is unlocked it can be used with the BoostMobile network. If you want, you can bring your current phone number as well.

Do I need a BoostMobile account?

You can order your device without an account at BoostMobile but should create one once the phone arrives so that you can activate it and keep track of minutes left in your plan, payment methods and other information. Payments can be made directly through your "My Boost" account.

Does BoostMobile sell only phones?

BoostMobile sells phones and other devices including mobile hot spots as well as wireless plans.

How will I know that BoostMobile will work in my home?

Before purchasing a phone with BoostMobile (or any provider) check their coverage map to see if you are in an area with good service.

How do I contact someone at BoostMobile customer service?

You can use the live chat feature on the BoostMobile website from 4 am to 8 pm (PST), Monday through Saturday and from 4 am to 7 pm on Sundays. There are several phone numbers you can call as well. Customer service can be reached at 1-866-402-7366 with the same hours as chat. To place an order call 1-866-915-2174. If you need help placing an order or help with an order you have already placed you can call 1-866-923-8858 or 1-866-927-9725.