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12 Cole Haan FAQs From Our Experts

Cole Haan began in 1928 and has become a worldwide name in premium, high qualify footwear for men and women. In addition to fine shoes and boots for work and play, Cole Haan has apparel and accessories.

Does Cole Haan have retail locations?

Yes! You can find out if there is a Cole Haan store or outlet near you with this store locator.

What is the Cole Haan shipping policy?

This is the Cole Haan shipping policy for the US:

Cole Haan US Shipping Information

Type Fee Estimated Arrival
UPS Ground Free 5-7 business days
UPS 2 Day $10.00 2-3 business days
UPS Overnight $25.00 1-2 business days
APO/FPO Delivery $5.00 30-45 days

Does Cole Haan ship internationally?

Cole Haan does ship internationally using the company Global-E. Rates for shipping as well as additional charges including import fees will vary by location and can change frequently.

What is the Cole Haan return policy?

Cole Haan's normal return policy is 30 days for new/unworn items. Shipping fees are not refunded. An extended return period for items purchased from November 17 to December 18 goes into effect for holiday shopping. Returns on those items are valid until January 7, 2020. Items purchased after December 18 will have the regular return period. Returns start with filling out this form or by email at Colehaan.com/returns.

Which payment methods are accepted by Cole Haan?

Cole Haan accepts the following payment methods for US, online customers:

Does Cole Haan have gift cards?

Cole Haan gift cards are the perfect gift for the person that is hard to shop for or when you know what they like but not their size (and vice versa!). They are available in denominations from $25 to $500. Gift cards cannot be shipped to or used by international customers.

Does Cole Haan have discounts or special savings?

Cole Haan offers 15% discounts to students and teachers as well as a 20% discount for military members, past and present. Additional savings can be found on CouponCause.

Does Cole Haan do price adjustments?

Don't you hate when you buy something and then the next day it goes on sale? Cole Haan will make a price adjustment on items if they go on sale within 14 days of purchase.

Does Cole Haan offer financing?

Cole Haan offers financing through Affirm which will allow you to buy the things that you like now and make payments over time.

Can you cancel or change an order once it has been submitted to Cole Haan?

Cole Haan wants to be sure that orders are moving along quickly so there can be no changes or cancelations once the order has been submitted.

What are the products at Cole Haan?

Here are some of the products you will find at Cole Haan:

How do I contact Cole Haan customer service?

Cole Haan customer service can be reached by phone at 1-800-695-8945, 24/7.