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10 Cricket Wireless FAQs From Our Experts

Cricket Wireless was launched in 1999 and started as a mostly small market and rural wireless provider. Cricket Wireless currently has roughly 5000 retail locations and provides service for most of the US as well as parts of both Canada and Mexico. Start your Cricket Wireless phone service today online or in person!

Does Cricket Wireless have retail locations?

Cricket Wireless has around 5000 retail locations in the United States. You can find a store near you here.

What is the Cricket Wireless coverage area?

Before starting service with a cell phone provider it is important to know that you will be getting adequate service in your location. This is the Cricket Wireless coverage map.

Which payment methods are accepted by Cricket Wireless?

Cricket Wireless accepts the following payment methods online as well as through the mobile app:

How can I pay for my Cricket Wireless bill?

There are several ways and places to pay a Cricket Wireless bill. The easiest and least expensive option is to set up Auto Pay so that your payment comes out of your checking account each month without hassle. That can be set up through your account either online or mobile app. You can also make a one-time payment or a manual payment using either of these methods. You can also use *729 from your Cricket phone, pay at a payment center or in person at a retail store. Fees may apply to some of these payments. Additional payment methods may also be available when paying in person.

What is the Cricket Wireless return policy?

Cricket Wireless will allow returns of most devices for up to 7 days after delivery. In store purchases must be returned in store and online purchases must be returned by mail.

Do Cricket Wireless phones have warranties?

Most of the phones available through Cricket Wireless have a 1 year, limited warranty. There are exceptions that may have a 2 year warranty. All information including length of warranty, exclusions and how to make a claim will be included with your phone and should be read carefully.

Does Cricket Wireless have a mobile app?

Cricket Wireless has a mobile app which allows you to control your account right from your device. Make a payment, check due dates and more. Download the app from Google Play or from the Apple Store for free. An additional app, called "The Scoop" is available for Android users. The Scoop gives you quick updates on the news, weather, local and national sports scores and gas prices in the area. The Scoop is free to download here.

Does Cricket Wireless offer financing?

Cricket Wireless does offer financing through Progressive Leasing which does not require credit and provides flexible payment options. Additional information including eligibility requirements and a link to the application can be found here.

What are the plans and options at Cricket Wireless?

Cricket Wireless has a number of options to choose from including prepaid/no contract plans, talk and text plans and all inclusive plans that come with unlimited data.

How do I contact Cricket Wireless customer service?

Cricket Wireless Customer service can be reached through live chat (when available) on the website or by dialing 611 on your Cricket Wireless phone. The customer service phone number is 1-800-274-2538. Chat and phone hours are Monday through Saturday, 7 am to Midnight and Sunday from 10 am to 10 pm (EST).