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10 Decathlon Canada FAQs From Our Experts

Decathlon Canada is part of one of the largest sportswear and sports equipment brands in the entire world. Originally founded in France, the Decathlon company now has stores in more than 30 countries worldwide and has a number of websites to specifically handle orders and deliveries to various regions. The stores handle the gear for around 65 different sports from youth to adult and can also create customized items for customers as well.

🛍Does Decathlon Canada have retail locations?

Yes! Decathlon Canada does have a number of retail locations. You can find a store near you by using the online locator.

📪Does Decathlon Canada ship to the United States?

No. Decathlon Canada does not ship to the US from the Canadian website. To shop for sports gear for over 65 sports in the US go to the US site.

🌍Does Decathlon Canada ship to any other part of the world?

No. Decathlon Canada ships to most of Canada with plans to continue expanding. Other websites are available for customers in countries other than Canada.

✅Does Decathlon Canada offer in store pickup?

Yes! You can purchase items on the Decathlon Canada website and then pick them up in local stores when they are ready. This service is not available in all locations and not all items are eligible. Rewards members can pick items up for free while others may have a small service fee.

❓Does Decathlon Canada deliver items that are too large to be shipped?

Absolutely! Items that are deemed oversized or overweight can be shipped directly to the home or business address of your choice. Decathlon Canada does limit the area and not all services are available in all locations.

📦What is the Decathlon Canada return policy?

Decathlon Canada accepts returns of some items for 60 days. Items must be new, unused and undamaged and will be inspected upon return. Items that are considered perishable or items that are considered personal wear items are not returnable. Contact customer service with questions and for instructions on completing a return. Items purchased online may be returnable to some stores.

💵Which payment methods are accepted by Decathlon Canada?

Decathlon Canada accepts Visa and Mastercard only at this time.

🎁Does Decathlon Canada have a rewards program of any kind?

Yes! Join the Decathlon Canada rewards program for free and get benefits that include free ship to store options, sports sessions in stores or online and a chance to review your purchase history.

📱Does Decathlon Canada have a mobile app?

Yes! There is a Decathlon Canada mobile app which is available for free download from Apple and Google Play. The app gives you access to your account as well as training with coaches in 65 sports.

📞How do I contact Decathlon Canada customer service?

Decathlon Canada's customer service can be reached by using the website, by email at OnlineService@decathlonCA.com or by phone at 1-844-533-3322.