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10 DHGate FAQs From Our Experts

DHGate is a platform that allows sellers to post their goods with lower overhead. The platform is used for both business to business and business to consumer sales. Prices vary by item and seller and frequent flash deals make shopping with DHGate almost like a treasure hunt. Items range from household supplies and goods to clothing, games and toys and outdoor items.

What is DHGate?

DHGate is a platform that allows sellers to sell their products to a wider range of consumers. In addition to selling high volumes directly to other businesses, the sellers can also sell to consumers frequently at substantially lower prices than they would sell the item through their own store or another platform.

Does DHGate ship to the United States?

DHGate does ship to the US through a variety of carriers. Because shipping costs and times may vary by each seller, there is no set shipping policy. Estimated costs and delivery times can be found in each product's description.

Does DHGate ship internationally?

DHGate ships to many countries around the world. Each seller handles shipping to each country a little differently. General guidelines can be found on the website while specific information can be found by contacting a specific seller directly.

What is the DHGate return policy?

Each seller can determine their own return policy within reason. The buyer protection policy does allow the customer to take complaints directly to DHGate for a resolution if an agreement cannot be reached. Most sellers allow between 5 and 90 days.

Which payment methods are accepted by DHGate?

These are the payment methods accepted for US customers on DHGate. Additional payment methods may be available to other countries.

Does DHGate have a mobile app?

Yes! You can buy/sell or check updates on shipped orders right from your smartphone with the free to download and easy to use DHGate mobile app available for Apple users as well as for those with Android devices.

Does DHGate have discounts or special offers?

There are a number of ways to save money on DHGate including flash deals, the coupon center and special app only savings found on the mobile app. You can find additional savings for DHGate available at CouponCause.

What is DHGate buyer protection?

DHGate buyer protection allows customers to escalate a dispute with a seller to the resolution center. There are several options for these issues which may include DHGate mediation if terms cannot be reached between buyer and seller.

Do I need an account to order from DHGate?

Yes, you will need to create a free account to order from DHGate. Your account is your command center where you can control everything including initiating returns and disputes if that becomes necessary.

How do I reach DHGate customer service?

DHGate customer service can be reached by using this form or by live chat on the website. You may also reach them by message on social media.