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12 Dyson FAQs From Our Experts

Dyson was founded in 1991 when James Dyson was fed up with his ever clogging vacuum cleaner that just did not ever seem to get the job done without hassle. After some trial and error he discovered a way to make a bagless vac that would not only never loose suction but was faster and more efficient than most on the market. Over the years additional items have been added including fans, heaters, air purifiers and humidifiers as well as hair dryers and lights.


Through the James Dyson Foundation, the Dyson company hopes to inspire engineers and designers to find solutions for problems, big and small.

Is Dyson available in stores?

Dyson can be found in several authorized retailers with some including demonstrators who showcase select items, usually on the weekends. In addition, there are 4 stand alone demo stores including 2 in California, 1 in Virginia and the other in New York City.

What is the Dyson shipping policy for the US?

This is the ship to home policy for Dyson's US customers:

Dyson Domestic Shipping (To Home)

Type Items Included Fee Restrictions
Standard Vacuums, fans, heaters, humidifiers, air purifiers, hair dryers and lighting Free No shipping to PO Boxes, APO/FPO addresses
Standard Tools, accessories and spare parts $8.95 Same as above
2 Day Vacuums, fans, heaters, humidifiers, air purifiers, hair dryers and lighting Free Same as above

Does Dyson have a ship to store option?

Dyson does have a ship to store option for a limited number of items. When ordering, the option will show up during the shipping selection.

Does Dyson ship internationally?

Dyson ships to each region from a region specific website. At the bottom left hand side of the home page you will see a flag. Click on the correct flag to order from the right site for your area.

What is the Dyson return policy?

Dyson allows returns for 30 days for some items and 90 days for others. Regardless of the time frame the process is the same. Fill out the return form and wait for Dyson customer service to respond with a return authorization number and additional information. Package the item as directed and take to the UPS store to send to the address given to you. Unauthorized returns will not be accepted.

What methods of payment are accepted by Dyson?

Dyson accepts the following payment methods:

Does Dyson offer financing?

Dyson offers financing through Affirm Financing.

Are the products at Dyson covered by warranty?

All items at Dyson are covered by warranty. Check the owner's manual for duration and limits of the warranty for your particular model.

Does Dyson have deals, special offers or coupon codes?

Dyson does have deals located on the deal page. Additional savings offers can be found at CouponCause.

Does Dyson price match?

Dyson will match verified prices from authorized retailers. Items must be new, not refurbished, not marked as a clearance item or a demo item. There must be proof of the advertised price.

What are the Dyson products?

Dyson products include the following:

How do I reach someone at Dyson customer service?

Dyson customer service can be reached by live chat on the website or by email at questions.us@dyson.com. YouTube support can be found here. Calls can be made to 1-866-693-9766, Monday through Friday from 8 am to 8 pm or Saturday from 9 am to 6 pm (CST).


For assistance with price matching the email is dyson.com/pricematch. The phone number is 1-866-664-9004.