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14 Eaze Delivery FAQs From Our Experts

Eaze is an on-demand delivery service that aims to make it easier and more convenient for patients to get access to medical flowers through their mobile devices. The technology platform is designed to provide legal access to products by extending convenient and safe delivery from local dispensaries to customers. Providing convenient access to the most popular products along with an extensive list of brands for customers to choose from, Eaze technology automates the process of acquiring medicinal herbs. From searching for a dispensary to medical eligibility verification, Eaze effectively slashes the time required for patients to get their medicine, thereby ensuring a comfortable, hassle-free, and safe experience. Through their platform, Eaze also works with local entrepreneurs and assists them in expanding their business in a responsible and sustainable manner.

What sets Eaze Delivery apart?

Aside from being an on-demand delivery service that enables easy, safe, and convenient access for patients to medicinal flowers by connecting licensed dispensaries with customers, Eaze also aims to destigmatize the industry. Well aware of how some wellness products in the industry have been miscast as dangerous, they aim to address the misconception and misunderstanding since proper use of flowers can actually help people. Through their platform, Eaze makes accessing products much easier!

Does Eaze Delivery deliver outside of California?

Kind of. As of the moment, Eaze only delivers to certain locations throughout California and Portland, Oregon. To know if Eaze can deliver to your location, click here.

What do I need to sign up for Eaze Delivery?

Eaze is only for medical and recreational users who are 21 and above. To sign up, get verified, and place orders through Eaze, you will be required to present a valid ID to prove that you are over 21 years old. If your county only allows use for medical purposes, you’ll also be required to present a valid medical recommendation. Customers will be required to provide a working phone number, and a form of payment before signing up. To know more about the requirements you must comply with when signing up at Eaze, click here.

What brands are sold by Eaze Delivery’s dispensary partners?

Below are the brands sold on the Eaze platform by their licensed dispensary partners, along with their respective adult-use or medical-use license.

Brands Sold on Eaze Delivery

Brand License Number
AbsoluteXtracts CDPH-10002270
Apothecanna CDPH-10002270
Atlas CDPH-10001996
Bagged Vape Company CDPH-T00001468-TEMP
Biscotti CDPH-10002252
Bloom Farms CDPH-10002405
Brite Labs CDPH-T00000171
Brite Labs CDPH-T00000434-TEMP
Caliva CDPH-10002244
Caliva (Flower) A11-17-0000006-TEMP
Canndescent C11-18-000027-TEMP
Care by Design CDPH-10002270
Classix C11-18-0000375-TEMP
Cookies CDPH-T00001132-TEMP
Crafthouse A12-17-0000014-TEMP
DomPen CDPH-10001915
Dosist M12-18-0000057-TEMP
Dr. Norm's CDPH-T00000390-TEMP
Emerald Sky CDPH-T00000285-TEMP
Ganja Gold CDPH-10002450
Gold Drop CDPH-T00001107-TEMP
Guild Extracts CDPH-T00000151-TEMP
Happy Sticks CDPH-T00001253
Heavy Hitters CDPH-10001352
Herbology CDPH-10001880
Humboldt Farms (Flower) C11-18-0000034-TEMP
Humboldt Farms (Loudpack) CDPH-10002329
Island (Flower) A12-17-0000014-TEMP
Island (Vapes) CDPH-T00001557-TEMP
Island (Vapes) CDPH-T00001238-TEMP
Jetty Extracts CDPH-10002243
Kingpen CDPH-T00000220
Kiva Confections CDPH-T00000118-TEMP
Lemon Tree (Flower) CDPH-T00001107-TEMP
Lemon Tree (Concentrates) C11-18-0000156-TEMP
Leune (Vapes) CDPH-T00000391-TEMP
Leune (Flower) A11-17-0000026-TEMP
LEVEL A12-18-0000036-TEMP
Loudpack/Kingpen (Flower) A11-18-0000307-TEMP
Loudpack/Kingpen (Concentrate) CDPH-10002329
Occidental Hills C11-18-0000155-TEMP
Old Pal (Vapes) CDPH-10002329
Old Pal (Flower) C11-18-0000162-TEMP
Old Pal (Flower) C11-18-0000790-TEMP
Old Pal (Gio Pods) CDPH-10001880A
Om Edibles CDPH-10001131
Pacific Stone PAL18-0001346
PAL18-0001346 CDPH-T00000391-TEMP
PLUS CDPH-10001901
Punch Edibles CDPH-T00000842-TEMP
Ritual CDPH-T00002145-TEMP
Satori Chocolates CDPH-10002270
Select CDPH-10001355
State CDPH-T00000580
THC Design C11-18-0000532-TEMP
Triple Seven C11-18-0000375-TEMP
Utopia CDPH-10002048
Valhalla CDPH-10001927

What types of products are available at Eaze Delivery?

Here are the different types of products available at Eaze.

What are Eaze Delivery’s hours of operations?

In almost all of the delivery territories throughout California, orders are accepted from 9AM to 10PM (PST), any day of the week. In Portland, OR, however, deliveries are made daily from 9AM to 8PM (PST). There are local laws in some areas that require deliveries and sale to end prior to 10PM (PST). You can check out www.eaze.com/menu to enter your address and confirm whether Eaze is open or not in your area. To confirm the delivery times and hours of operation in your location, click here.

Who are Eaze Delivery’s partner retailers?

Below are the independently licensed retailers that Eaze partners with, providing delivery throughout California and Oregon.

Eaze Licensed Retailer Partners by Region

Region Retailer Name License Number
San Francisco DCSM Inc. A9-18-0000028-TEMP
SF Bay Dojo LLC C9-18-0000207-TEMP
East Bay Green Coast Management, Inc. A12-18-0000033-TEMP
Peninsula Green Coast Management, Inc. A12-18-0000033-TEMP
NC4 Systems, Inc. C9-18-0000055-TEMP
Los Angeles Gourmet Green Room, Inc. M10-18-0000293-TEMP
Superior Herbal Health, LLC C10-18-0000006-TEMP
The Green Goddess, Inc. A10-18-0000206-TEMP
The Natural Way of LA C10-18-0000017-TEMP
Exclusive Cregivers of California, Inc, A10-18-0000211-TEMP
Sacramento Indigo River, LLC C9-18-0000082-TEMP
San Jose NC3 Systems, Inc. A10-17-0000019-TEMP
San Diego Bay Park Organics, LLC A10-17-0000008-TEMP
Napa, Sonoma, Marin, and Lake Counties Clearlake Growth Fund II, Inc. A9-18-0000092-TEMP
Orange County CBDIncorporated C9-18-0000157-TEMP
Salinas East of Eden Co.. A10-17-0000063-TEMP
Portland WWMP, LLC (Kaleafa) 495-18
Ventura County DBO INVESTMENTS PH, LLC C10-18-0000003-TEMP

What are the available payment options at Eaze Delivery?

Eaze accepts both credit card and cash for payments. If paying cash, the amount will be collected by the dispensary driver upon delivery. Here are the payment methods that Eaze accepts.

Payment Methods Accepted by Eaze Delivery

What are Eaze Delivery’s ordering and delivery options?

When ordering, you must first enter your address to get a list of products that are currently available for delivery in your area. Once you have made your selection of products, proceed to “Checkout” so you can select your payment choice and enter your payment details. You may also choose cash, which will have to be collected upon delivery of your order. An ETA will be provided to you, which may periodically adjust to reflect the present traffic and other conditions in your area. The dispensary driver will contact you either through phone or text upon their arrival to your location.

Note that Eaze is unable to make live updates to an order that is already in progress. If you want to make changes to your order, you will have to cancel it altogether and replace it. In addition, the law requires orders to be received only by the person who placed it. You will abe required to show the dispensary driver a valid ID and you’ll be asked to affix your signature upon the delivery of your order. If you are unable to get your delivery on time, you can contact the Eaze support team at support@eaze.com or call 1-844-420-5420. Click here for more information on Eaze’s order and delivery policy.

Does placing an order at Eaze Delivery require a medical recommendation?

In most of Eaze’s service areas, a medical recommendation is no longer needed when placing an order as most of Eaze’s dispensary partners have an Adult Use license, allowing them to sell products to anyone over 21 years old. There are cities, however, that only allow Medical sales, in which case, a medial recommendation will be required. In most cases, all you need to do is provide a valid ID to prove that you are 21 or older. Acceptable IDs include state-issued ID card, state-issued driver’s license, and Foreign Government Issued ID or Passport.

What are the instances when an in-progress Eaze Delivery order may be canceled?

There are a number of reasons why an Eaze order may be canceled. An order is canceled when the dispensary driver is unable to reach you or locate you upon arriving at your chosen delivery location, if you’ve inputted a different location from your actual location, or if the driver has experienced car troubles or other unforeseen circumstances preventing him from getting the order delivered. In addition, orders that are placed too close to closing time are canceled. This is in compliance with state laws that only permit the sale of Eaze Delivery products before 10:00PM (PST). More details on order cancellations and how it can be prevented are found here.

What is Eaze Delivery’s shipping policy?

Products available for Eaze Shipping will be shipped to your designated address, provided that it is within the shipping service areas. Estimated delivery time depends on the chosen shipping method. More on Eaze’s shipping policy can be found here.

What is Eaze Delivery’s policy for refunds and exchanges?

If you are not satisfied with a purchase, you can contact Eaze customer support by calling 1-833-223-5010 or emailing support@eazewellness.com. Exchanges and refunds may be done within 30 days of the product’s delivery. When returning the product, allow 48-72 hours for refunds to be processed. For products that have been damaged during shipping, Eaze must be notified within 48 hours from delivery in order to qualify for an exchange. More on Eaze’s refunds and exchange policy is found here.

How do I contact Eaze Delivery customer service?

If you need to reach Eaze customer service, email support@eaze.com. You may also send them a message here. You can reach them at the following address:

P.O. Box 26416

San Francisco, CA 94126