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12 eHarmony FAQs From Our Experts

eHarmony was founded by Dr. Neil Clark Warren in 1997 after he discovered something that he deemed "successful" couples had in common. That something was compatibility and the ability to be more than just partners on one or two levels. He set out to form a questionnaire that would reveal the things that mattered most to the people on a new dating site he was building and from there, he devised the matching system. Dr. Warren felt so confident in eHarmony that he included the guarantee to all members. Today, eHarmony matches hundreds upon hundreds of happy couples every single day.

How do I get started with eHarmony?

You can start on eHarmony by either taking the questionnaire first or by creating an account first. You don't have to subscribe right away and most people choose to wait for the free communication or free trial period events before committing.

What is the eHarmony guarantee?

eHarmony guarantees that you will be satisfied with the matches that you are receiving in your first three months of subscription or you will be given another three months free. Terms and restrictions apply, see the full guarantee for details.

What payment methods does eHarmony accept?

These are the payment methods accepted by eHarmony:

eHarmony Payment Options

Is eHarmony only in the US?

No, there are several eHarmony sites including in the US, Canada, Australia and the UK. Additional sites including an international dating site are also part of the same company.

What type of browser do I need to view eHarmony?

eHarmony recommends that users use: Mozilla Firefox, Google Chrome, Safari, Microsoft Internet Explorer 11 or higher, and Microsoft Edge. eHarmony is also available as a mobile app on Android and iOS.

Can I buy a gift subscription to eHarmony?

You can buy an eHarmony gift subscription of either 3, 6 or 12 months, billable as a single payment.

How can I close or cancel an eHarmony account?

If you have found your perfect match or just need to take a dating break, you can end your eHarmony subscription before your renewal date by going to your account, finding the billing menu and then clicking "cancel account" from the drop down menu. Make sure that you answer all questions before submitting this request. eHarmony will not issue a refund for cancelations.

What does eHarmony mean by "staying safe"?

Safety is an important factor to all interactions but especially with internet dating. eHarmony emphasizes the safety tips including not giving out personal information, making first dates very public and always listening to your instincts when interacting with people.

Are there ever promo codes, free trials and coupons for eHarmony?

Yes, yes and yes! eHarmony has free trial events frequently throughout the year. These trials are typically 7 days but may last longer for certain holidays. Promo codes can also be found and can give you a discount of varying amounts off of a subscription plan.

Are there additional services at eHarmony?

There are several additional services at eHarmony including some that are for the mobile app only and others such as the international dating site that may require a separate account/subscription to use.

What is eHarmony Spotlight?

eHarmony Spotlight is a service available only on the mobile app. If you purchase this service, your photo and profile is moved to the top spot for all of your matches for a full 24 hours.

How can I reach eHarmony customer service?

eHarmony customer service can be reached via email or chat on the main website or by phone at 1-844-544-3173.