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13 Finish Line FAQs From Our Experts

Get great value, top quality footwear at Finish Line. Finish Line offers one of the best selections of footwear, apparel, and accessories, making them a leading brand in the industry. Operating in more than 660 stores across the United States and online, they have the latest and the greatest from the top footwear brands. More than just shoes, Finish Line also offers professional and collegiate t-shirts, shorts, apparel, and accessories.

What products are available at Finish Line?

Here are the products sold at Finish Line.

Finish Line Products

Does Finish Line offer free shipping?

Yes. Finish Line offers free shipping for orders $30 and over being shipped to the continental US.

Does Finish Line ship internationally?

No. As of the moment, Finish Line is unable to ship to international and APO/FPO addresses. They do not ship to Guam and Puerto Rico either.

What shipping options are available at Finish Line?

Here are the shipping options that Finish Line offers.

Finish Line Shipping Option

Shipping Option Continental US Shipping Costs Continental US Delivery Times Hawaii and Alaska Shipping Costs Hawaii and Alaska Delivery Times
Economy FREE for orders $30 and over/$7 for orders below $30 3-6 Business Days $9.99 n/a
UPS Ground $9.99 3-5 Business Days $14.99 n/a
Rush $22.99 3 Business Days $22.99 6 Business Days
Express $32.99 2 Business Days $32.99 n/a

Can I make changes to a Finish Line order after I have placed it?

Once an order has been processed, Finish Line is unable to add or change anything to it without attempting to cancel it. If an order can no longer be canceled, you can refuse the product upon delivery or you can return it via one of the Finish Line stores or by mail. Note that shipping costs will not be refunded for these orders. Check out Finish Line’s return policy here.

What payment methods are accepted at Finish Line?

Here are the payment methods that Finish Line accepts.

How do I find the right size when shopping at Finish Line?

Each product at Finish Line will have a Size Chart link to let you know of the available sizes of the product. Just click the link to understand the product’s typical size conversions and suggestions. You can also click here for Finish Line’s comprehensive size chart.

How can I track my Finish Line order?

You should receive a confirmation email once your order has been shipped. It will contain your purchase ID, which can then be used to track your order here. It will also contain a carrier tracking number along with a link to track your order. You can use this to track your shipment inreal-time. You can also sign in through the mobile app or online to track your order’s progress under Track Your Order.

Can I make an online purchase and then pick it up at a Finish Line store?

Yes. Finish Line has a Buy Online, Pick Up In Store Program so you can find the item that you want online, buy it, and then pick it up at your local Finish Line store. Just select Store Pickup before adding your item to your shopping bag and select your preferred pickup store. You should receive an order confirmation after the order has been placed and another email to inform you when the item is ready for pick up. Click here to find the closest store to where you are.

When does Finish Line charge my credit or debit card?

Your credit or debit card will be charged only once your order has shipped.

Does Finish Line accept returns?

Yes. You have 45 days to return a purchase provided that it is in original condition and unworn. The price tags should still be attached and must be returned in their original packaging. The original sales receipt will also be required when making the return. Items ordered online may be returned by mail or at any Finish Line store. Click here for more information.

Can I cancel my Finish Line order?

There is a very short window of time to cancel your order after it has been placed. If you need to cancel an order, make sure to contact customer service as soon as possible. However, there is no guarantee that the request will be honored. If an order can no longer be canceled, you can just make a return once you receive it. Click here to see Finish Line’s return policy.

How can I get in touch with Finish Line customer service?

You can contact Finish Line customer service by phone at 1 (888) 777-3949, Monday to Friday 8AM-Midnight (EST), Saturdays 8AM-10PM (EST), and Sundays 10AM-8PM (EST). You may also email or chat with them here.