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11 Gilt FAQs From Our Experts

Gilt is a high end, fashion designer sales site that provides insider level access to some of the top brands and collections at deeply discounted prices. Daily flash sales as well as longer term flash sales keep the items interesting but may mean that if you do not act fast enough, you lose out on something that you wanted. Gilt sells fashion for men, women and children!

Do I need to have a Gilt account to shop?

Yes. To gain access to the Gilt website you must create an account. It is fast and easy to do.

What is the Gilt App?

The Gilt App lets you shop for high end fashion clothing, home décor and more from your mobile device. It is available on iOS and Android and is free to install.

What are the products sold at Gilt?

Here are the categories of the always changing products at Gilt:

Gilt Products

What is the Gilt shipping information?

Here is the Gilt domestic shipping information:

Gilt Domestic Shipping Information

Type Fee Restrictions and Special Information
Standard Varies by order Not availabe to AK and HI/ Only shipping type allowed for PO/APO/FPO Boxes
2nd Day Varies by order Only shipping type allowed for AK and HI
Next Day Varies by order Only available for the 48 contiguous states

Does Gilt ship internationally?

Gilt ships internationally via Borderfree. Fees and carriers will vary depending on location.

What is Gilt Unlimited?

Gilt Unlimited is an annual service to reduce shipping costs. Pay $30 and then ship as much as you would like for one year. This is valid for standard shipping to the US only, terms and conditions apply. Restrictions are made for oversized items.

What payment methods does Gilt accept?

These are the payment methods accepted by Gilt:

What is the Gilt return policy?

Gilt accepts returns by mail for 30 days. All items must be unworn/unused. For customers opting for a merchandise credit the return will be free. For those who prefer to have their money refunded there will be a fee of $9.99 deducted from the expected refund amount.

How do I order from Gilt?

Gilt sells items from collections that "close" frequently. You will see when a collection is ending on the website. Select your item and add to the cart. Add your personal and billing information and then click submit.

What is Gilt "Must Have it"?

Gilt will get the items that you want, even if they aren't currently available. Simply note information including color, size and your billing information and then submit your request. Your card does not get charged until the item ships or the request expires. If you change your mind before the item ships, you can cancel.

How do I reach someone at Gilt customer service?

Gilt customer service can be reached at 1-800-789-2233 from 9 am to 9 pm (EST) (US customers only). They can also be reached by email at