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13 Great Wolf Lodge FAQs From Our Experts

Great Wolf Lodge is the largest chain of indoor water parks in North America. Designed to offer maximum fun and enjoyment for families, the weatherproof nature of the resorts ensure that guests can enjoy the amenities and activities in the parks no matter the weather outside. Packed with fun activities, countless attractions, themed rooms, and tons of food, it’s no wonder guests keep coming back. Great Wolf Lodge is the perfect year-round resort for the family with 12 water park locations across the United States and Canada.

What is Great Wolf Lodge?

Great Wolf Lodge is the largest chain of indoor water park resorts in North America. It is built for families and designed for maximum fun. The fun never stops as Great Wolf Lodge is open year round. Totally weatherproof, the indoor water park experience that Great Wolf Lodge offers ensures that you can be in a swimsuit any time of the year. From water park rides and interactive gamesto a full resort experience, Great Wolf Lodge offers a wide range of activities that will keep you and the whole family entertained during your stay. You’ll never have to worry that the parks get overcrowded as access is restricted to hotel guests only.

Does Great Wolf Lodge charge a resort fee?

Yes. A nominal resort fee is charged to all guests. This fee covers such services as access to fitness centers, internet, life jackets, in-room coffee, local phone calls, fax access, concierge service and more. Note that failing to return towels provided by the park can result in additional fees.

What is the Great Wolf Lodge flex package?

The flex package is a non-refundable package that makes it possible for guests to cancel their reservation and reschedule their stay dates or get a refund for their first night’s deposit without additional fees. Thi is only applicable when the cancelation is made outside of the 48-hour window of their scheduled arrival. Note that you can only sign up for the flex package at the time of making your reservation. You will no longer be able to add it once the booking has been submitted.

Does Great Wolf Lodge charge a cancelation fee?

You may cancel your reservation without incurring any fee provided that the arrival date of the reservation is more than 10 days away and the request to cancel was received within 24 hours of making the reservation. Note that applicable cancelation fees may be applied for group bookings.

Is there a maximum occupancy in Great Wolf Lodge suites?

Yes. To ensure the safety of guests, the number of people that can occupy a suite is limited. However, there are certain suites at the Great Wolf Lodge that can accommodate as many as 8 people. Note that while infants get free lodging and access to the water park, they are still counted as occupants.

Does Great Wolf Lodge require a deposit for reservations?

To hold a reservation, guests are required to pay a deposit equivalent to one night’s stay along with taxes. Personal checks and money order may be accepted for deposit payments if the reservation is made more than 4 weeks ahead of the check in date. Note that checks can only be accepted as a mode of payment for deposits but not as an actual payment method at the lodge.

What payment methods are accepted at Great Wolf Lodge?

Here are the payment methods that Great Wolf Lodge accepts.

Great Wolf Lodge Accepted Payment Methods

Can I request a particular Great Wolf Lodge suite style?

If you have a specific suite style preference, make sure to book it when making a reservation.

Does Great Wolf Lodge have a minimum age requirement for reservations?

Great Wolf Lodge requires that there should be at least one adult who is 21 years old or older in a suite.

Do young kids have to be listed on my Great Wolf Lodge reservation?

While kids under 2 years old are given free access to lodging and the water park, they will still be considered as suite occupants. This is why when making your online reservation, it is important to list kids even when they’re 2 years old or younger.

Does Great Wolf Lodge offer handicap accessible suites?

Yes! When booking online, you can easily tell which suites are handicap accessible as they will be marked with an accessible icon. You may also reserve these types of suites over the phone. Just call 1 (888) 960-9653 to find out about the various options Great Wolf Lodge ha in store for your needs.

What is Great Wolf Lodge’s cancelation policy?

If you are unable to push through with your travel plans due to a family member falling ill or bad weather, Great Wolf Lodge will rebook the getaway. If you have to cancel, you will be refunded the deposit you paid minus 15%, provided that the cancelation is made more than 7 days from your arrival date. Canceling 4 days before your date of arrival will lead to a 30% deduction from your refund. It is advised to call Great Wolf Lodge if some last-minute changes to your plans happen within 3 days of your arrival, so the trip can be rebooked. However, if the trip cannot be rebooked, the deposit would be forfeit.

How do I contact Great Wolf Lodge customer service?

You can get in touch with Great Wolf Lodge customer service by phone at 1 (888) 960-9653.