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11 GUESS FAQs From Our Experts

Launched in 1981 by a pair of French brothers, GUESS started small and then exploded into the symbol of vitality and youth with iconic designs and the long standing ad campaign featuring that year's "Guess Girl". Currently found in nearly 100 countries around the world, GUESS sells clothing with a focus on denim, shoes and accessories for men, women and children.

Does GUESS have retail locations?

GUESS does have retail locations. You can use this store locator to find a store near you.

What is the GUESS domestic shipping policy?

This is information for shipping from GUESS to US customers.

GUESS Domestic Shipping Information

Type Fee Estimated Arrival
Standard $7.95 5-7 business days
Two Day $14.95 2 business days
Next Day Not available to PO Boxes $26.95 Next business day

Does GUESS offer in store pickup?

GUESS does allow in store pick up for select items. Items that are eligible will be noted as such in their description. Simply complete your order and then note that you would like to pick it up in store and note which store. An email will be sent when the order is ready to be picked up. You will need the confirmation email plus your ID to pick up the order. Only the person that made the order can pick it up.

Does GUESS ship internationally?

GUESS ships to other stores from country-specific sites. International customers will not be able to place orders on the US site.

What is the GUESS return policy?

GUESS allows returns for 30 days. All returns start by requesting a return merchandise authorization number and a prepaid shipping label. This can be done by phone (1-877-444-8377), live chat or by email at CustomerCare@guess.com. You can also start a return directly from your GUESS account. Items purchased online can be returned in stores as long as they are accompanied by the packing slip.

Which payment methods are accepted by GUESS?

GUESS accepts the following payment methods for online shoppers:

Does GUESS have gift cards?

GUESS has both a traditional gift card and a digital card. Amounts range from $25-100. The plastic card can be reloaded over and over.

Is there a GUESS mobile app?

There is a GUESS mobile app! It is free to download the app from the Apple Store or Google Play.

Is there a GUESS rewards program?

GUESS has a rewards program called the GUESS List. It is free to join and points are earned in a number of different ways including signing up, making purchases and more. Benefits include cash back rewards, birthday gifts and double points events. There are three levels including the basic level, the Noir List once you have made $500 in purchases in a single year and the Elite List for those who have spent $1000 in one year.

Does GUESS have size charts available?

Size charts are available in the description of every item that GUESS sells. A collection of the charts is also found here so that you have an idea of the size ranges.

How do I contact someone at GUESS customer service?

GUESS customer service can be reached by using this form or by live chat on the website. The phone number is 1-877-444-8377, Monday through Friday from 5 am to 5 pm (PST). The customer service email address is CustomerCare@guess.com.