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14 Hayneedle FAQs From Our Experts

Hayneedle is a leading online retailer of home décor and furnishing. They currently have one of the largest selections of outdoor living products in the world. They feature over 3,000 brands including in-house brands with designer looks that are competitively priced. On top of their incredible product selection and lineup, the Hayneedle brand is recognized for their unbeatable value and top-rate customer service.

What products does Hayneedle sell?

Here are the products available at Hayneedle.

What payment methods are accepted at Hayneedle?

Here are the payment methods that Hayneedle accepts.

What is Hayneedle’s best price guarantee?

Hayneedle wants their selection to have the best prices available. As such, they promise to match any competitor’s price for the same item. The item must be in-stock and the same brand and model for price matching. This does not include closeout, clearance or backordered items.

What is Hayneedle’s policy on backorders?

There may be times when orders will have to be placed on backorder until such time as Hayneedle receives more inventory. If you happen to make an order with some items put on back order, customer service should get in touch with instructions on what you can do to fulfill your order faster.

Does Hayneedle offer free shipping?

Yes! Orders over $49 receive free shipping. Orders $49 and below will be charged a $4.99 shipping fee. Hayneedle also offers 3-Day, 2-Day, and 1-Day Shipping via FedEx. Orders being shipped to Hawaii, Alaska, and Puerto Rico will only be delivered via 2-Day or 1-Day, and may be charged additional fees. Click here for more shipping information.

What are Hayneedle’s freight services?

Freight delivery may be required when the weight and/or size of an item exceeds FedEx’s limit. Rates are assessed on a case-to-case basis and should be available on the specific product’s page. Freight deliveries are made during the weekdays, 8AM-5PM. Delivery must be scheduled and you will need to be there to sign when the shipment arrives. Click here to learn more.

Can I track my Hayneedle order?

Yes. Tracking information will be emailed to you when your order ships. To view your order details, enter your information on the form here. If you do not have an order number, you can call 1 (888) 880-4884 for assistance.

Does Hayneedle accept returns?

Yes. Eligible items must be returned within 30 days from the delivery date. To find out the return eligibility of a product, look up the order and select Return/Exchange. Fill out and print a Return Merchandise Authorization and include it in your return.

Do I have to pay for shipping when returning a Hayneedle item?

If the return is due to a fault by Hayneedle, return shipping will be paid. However, in most cases shipping is non-refundable.

When can I expect to receive my refund from Hayneedle?

Once your return has been received, the amount of the item being returned will be credited back to the original mode of payment you used when you made the purchase. If the item was purchased using a gift card or was purchased as a gift, a store credit will be issued.

Does Hayneedle have a rewards program?

Yes. Every time you order using your credit card or Visa Checkout, rewards will then be credited to your account. Customers earn 5% for every dollar spent. You can also earn $2 in rewards when you write a product review of an item you purchased. If you write a product review of an item you purchased and include a photo of it, you can earn $3 in rewards!

Are there limits to how many Hayneedle rewards I can earn?

While there are no limitations to the amount you can earn, there may be limitations on how you can earn them. There are no limitations for purchases. For reviews, you are limited to 1 review per product and a maximum of 5 reviews in a month. Note that rewards do expire. You have a full 180 days to use them. Also, you will not earn any rewards for products purchased using your rewards.

Can I cancel my Hayneedle order?

Orders at Hayneedle are processed and shipped as soon as possible. You cannot cancel orders that ship within 2 business days. Orders shipping within 3 business days may still be canceled, provided the order has not yet been processed. If you decide that you no longer want the item, you can return it for a refund once it is delivered. For cancelation requests, call 1 (888) 860-4884.

How do I contact Hayneedle customer service?

You can contact Hayneedle customer service by phone at 1 (888) 880-4884, Monday to Friday 8AM-11PM (EST) and Saturday-Sunday 9AM-8PM (EST). You may also send them an email here or connect with them via Live Chat at their site.