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12 Heist Studios FAQs From Our Experts
Underwear designed and created with the wearer in mind awaits you at Heist Studios. Unimpressed with the portrayal of women by the underwear industry, Heist Studios decided to take on the challenge of providing shapewear, hosiery, and tights that meet the need of everyday people. Designing comfortable shapewear and flexible tights that are based on how people actually move, Heist Studios is revolutionizing the industry through breakthrough design, materials, and manufacturing techniques. Taking the necessary steps of looking at what the industry needs, they have created radically different products that push the boundaries of design while also taking note of every wearer’s everyday needs.
What sets Heist Studios apart?
Heist Studios offers shapewear, tights, socks, and hosiery with your uniqueness in mind. Designed for ease and comfort, they have been revolutionizing the industry with top of the line products, quality materials, and breakthrough design and manufacturing techniques.
The Heist Studios Shape collection is designed to mimic the support system of the body to ensure that while you get all the shaping benefits that any traditional spanx would offer, it is a comfortable shapewear that you’d actually love wearing throughout the day.
The Heist Studios Tights collection revolutionizes the way tights are made so you can expect seamless tights that are superior in quality, don’t rip, and don’t roll. The adaptive waistbands prevent rolling, twisting, or digging. There is no gusset and expect no sagging as well. Also, you can even take them for a test run and if you end up ordering the wrong color or size, you can return them for an exchange or refund within 28 days of receiving the product.
Do I need to sign up for an account at Heist Studios to place an order?
No. You have the option to check out as a guest. However, if you want to be informed of Heist Studios’ latest offers and news on hosiery, tights, shapewear and socks, creating an account would be quite an advantage.
What payment methods does Heist Studios accept?
Here are the payment methods accepted at Heist Studios.
What currencies does Heist Studios accept?
When paying for your order, Heist Studioes accept payments in British Pounds, US Dollars, and Euros. If you are placing an order from a country with a different currency, the order will be converted based on the daily exchange rate which your card provider or bank has set.
Does Heist Studios have sizing charts for reference?
To make sure that you are not just buying quality tights and shapewear, but products that will truly fit you well, refer to the sizing charts below as reference.
Heist Studios Size Guide for The Outer Body
|Recommended dress size (UK)||6-8||8-10||12-14||16-18||20-22|
|Body Loop (cm)||135-145||145-155||155-165||165-175||175-185|
|Body Loop (inches)||53-57||57-61||61-65||65-69||69-73|
Heist Studios Size Guide for The High Waist
|recommended Dress Size (UK)||6-8||8-10||12-14||16-18||20-22|
Heist Studios Size Guide for Tights
|UK Size||EU Size||US Size||Waist (cm)||Waist (inches)||Hip (cm)||Hip (inches)|
Heist Studios Shipping Destinations for The Outer Body and The High Waist
Heist Studios Shipping Destinations for Tights and Socks
- Republic of Cyprus
- Czech Republic
- New Zealand
- San Marino
- United States
Does Heist Studios offer free shipping?
Heist Studios offers free basic shipping for certain The Outer Body and The High Waist orders. For tights and socks, free shipping is offered for orders over $90. For smaller orders, shipping fees may vary depending on the destination country. The charges will be calculated at check out.
For Express Deliveries, orders must be placed before 10 AM (EST) Monday-Friday. If an order has been placed over the weekend or during a UK Bank Holiday, it may take an additional 2-3 business days for it to arrive.
What is Heist Studios’ return and exchange policy for The Outer Body and The High Waist?
If you picked the wrong size or are unhappy with the shapewear that you ordered, Heist Studios offer a 14-day cooling off period from the day you have received the item. To return an item, make sure that the item is still in its original condition, the swing tag is still intact, and the hygiene sticker is still attached. Contact the Heist Studios support team at firstname.lastname@example.org to start the returns process.
If you are returning the item from outside of the UK, note that you will be responsible for the return shipment. You can return the item to the following address:
What is the Heist Studios’ refund policy for tights and socks orders?
While Heist Studios only offers the highest rated tights and socks, they understand that not all customers may be happy with their purchase. If you are unhappy with your order or if you have picked the wrong color or size, you can process an exchange or ask for a refund provided that you get in contact with Heist Studios within 28 days after receiving your first order, and within 14 days of receiving your subsequent orders. Before processing a return, contact email@example.com for assistance. For refund requests, once the refund has been issued, it will typically take 5-10 business days for the amount to reflect on your account.
Does Heist Studios allow worn socks or tights to be returned?
Yes. Heist Studios accepts refunds and exchanges on socks and tights that have already been worn, provided that they are still within the refund period. To facilitate the return, just contact firstname.lastname@example.org. However, if the refund period has already expired, returns will no longer be accepted regardless of whether or not the item has been worn or opened.
How can I contact the Heist Studios customer service?
If you need to contact the Heist Studios customer support team, you can fill out the contact form on their website. Expect them to get back to you within 2 business days. You may also email them at email@example.com.