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10 Hotels.com FAQs From Our Experts

Hotels.com is a leader in online travel accommodations. Hotels.com features rates from hundreds of thousands of properties spanning more than 200 countries around the globe.

Use Hotels.com for rentals, hotel and resort stays, guest houses and more. Each purchase on Hotels.com is backed by a Price Guarantee, ensuring you always pay the lowest rate.

Does Hotels.com have a loyalty program?

Yes. Hotels.comRewards is a great way to earn free nights if you're a frequent or even somewhat frequent traveler. Joining is free and you'll earn 1 free night for every 10 nights you book. Your free night will be valued equal to the average price of the 10 previous nights you booked. There are zero blackouts!

Can you cancel a Hotels.com reservation?

Yes. Reservations on Hotels.com can be cancelled via the "Manage your bookings" tab on your account page.

Does Hotels.com accept PayPal?

Yes. Hotels.com accepts PayPal as well as all major forms of credit upon checkout. Visit Hotels.com payments for more info!

Does Hotels.com charge a service fee?

Yes. Certain reservations on Hotels.com may be subject to a service fee.

Does Hotels.com give refunds?

Refunds for reservations on Hotels.com are at the discretion of the company with which the reservation was booked.

Does Hotels.com have a customer service phone number?

Yes. You can reach Hotels.com customer service by phone at 1 (877) 903-0071.

Does Hotels.com have an app?

Yes. Download the Hotels.com app and find the best local deals on the go on both iOS and Android.

Does Hotels.com offer promotions?

Yes. Hotels.com does offer promotions that help travelers save even more money on rates that are already affordable! Find the latest Hotels.com coupons at Coupon Cause.

Does Hotels.com really work?

Yes. Hotels.com is a well-trusted name in the travel industry, from professional travelers to weekend warriors.

What does Hotels.com do?

Hotels.com offers travelers a central online site for finding the best rates on accommodations in over 200 countries around the globe!