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11 HSN FAQs From Our Experts

HSN, or the Home Shopping Network, started as a cable channel where viewers could call in to purchase featured products. Today, HSN operates an online platform where customers can browse and shop products anytime! Categories include home décor, health and beauty, outdoor equipment and even appliances. HSN has sister stations and websites in other countries around the world.

How does HSN work?

The HSN website works pretty much like any other online retail site in that you choose an item, add it to your cart and then complete the transaction. You can opt to create an account during the checkout process or complete the order as a guest.

What is the HSN US shipping policy?

HSN ships to the US but not to AFO/FPO addresses or PO Boxes using either UPS or the USPS. Oversized items including appliances, furniture and mattresses, are shipped via freight delivery. Delivery charges are determined at the time of order and may vary by carrier and location. Some items will be marked as "extended delivery" meaning that delivery time will be longer than the average due to low stock or other factors.

HSN US Shipping Optuons

Type Carrier Estimated Arrival
Standard UPS/USPS 3-7 business days
Express UPS 3 business days
Super Express UPS 2 business days

What are the HSN freight shipping options?

HSN does ship large/oversized items via truck with some restrictions. Options include In Home or Threshold delivery and charges will vary based on the type of delivery selected, location and the item itself. A phone number will be required for all orders requiring this type of delivery so that an appointment time can be set up.

Does HSN ship internationally?

HSN does not ship internationally at this time.

What is the HSN return and exchange policy?

HSN allows returns for up to 30 days from the date or purchase. Returns are easy and can be done by using the return label on the packing slip. If the packing slip is lost or damaged, contact customer service for assistance. Extended return periods may be available during certain times of the year.

Which payment methods are accepted by HSN?

HSN accepts the following payment methods:

Does HSN have gift cards?

HSN gift cards are the perfect gift for any occasion and are available in plastic or digital versions. You choose the dollar amount and design of the card before sending to your recipient.

Does HSN offer any type of financing?

HSN does allow you to pay for larger purchases using Flex Pay. Flex Pay breaks down the total amount into smaller monthly payments with out added interest fees.

Does HSN have a mobile app?

You can shop for items, check the status of an order and more right from your mobile phone with the HSN mobile app. The app is free to download for Apple and Android devices and users will get a bonus of $10 off of their first purchase made through the app.

Does HSN have discounts or other ways to save?

HSN has a number of ways to save including signing up for the newsletter, downloading and shopping through the mobile app and by searching on the website under "Deals", "Specials" and of course, the Daily Specials. Other special occasion items may also be featured in flash sales on the website. Additional coupon codes and discounts can be found at CouponCause.

How do I contact HSN customer service?

HSN customer service can be reached by live chat on the website as well as by phone at 1-800-933-2887, 8 am to 1 am (EST). You can call in orders at 1-800-933-2887 at anytime.