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13 iPromo FAQs From Our Experts

Gain access to branded corporate gifts and promotional products at iPromo. iPromo has been helping over 45,000 companies all over the world conceptualize and produce better promotional programs to keep clients happy. With almost 20 years of industry experience, iPromo is well-trusted by industry experts. Whether you’re looking for corporate giveaways and gifts, branded promotional products, custom apparel, tech or outdoor products, you can expect iPromo to provide!

What sets iPromo apart?

The products offered by iPromo are carefully curated and handpicked based on their proven market promotional effects. iPromo offers a 100% satisfaction guarantee along with factory direct pricing. With over 45,000 repeat clients, you know you can trust iPromo to meet and surpass your promotional product needs.

What promotional products does iPromo offer?

Here are the available promotional products at iPromo.

What payment options does iPromo accept?

Here are the accepted payment methods at iPromo.

What should I do if I can’t see the product I want at iPromo?

The iPromo site is just a sample of the products that they offer. If there are specific products or items you are looking for and you cannot find them on the site, just give customer service a call at 1 (888) 994-7766 or chat with one of their promo specialists for better assistance.

How should I choose the right imprinted iPromo promotional product?

iPromo recommends considering factors outside pricing when making a promotional purchase. Instead, select those items that best match your business and that of your client’s. Choose items that your clients will use daily so every time they use the product, they will see your business name on the item and be reminded of what you do. It is not enough that you meet your promotional needs. Consider your clients’ needs too. For help in selecting the right products, you can talk to a promo specialist at 1 (888) 994-7766.

Does iPromo offer better price breaks for larger orders?

Yes. iPromo offers quantity-based pricing. They can also offer recommendations to help your business save money and time in getting the right promotional products. You can chat with one of their specialists for more assistance or talk to them over the phone at 1 (888) 994-7766.

Can I order iPromo printed items at a smaller quantity?

Yes. iPromo offers different printing solutions for any business size. Big, small, complex, or simple, expect iPromo to offer the appropriate printing solutions for you.

Can iPromo provide a sample of my business logo on a product?

Yes! To see a sample of what your logo would look like on a product, just email your logo and iPromo will create a virtual pre-production proof. It’s also free!

Can I cancel my iPromo order?

Due to how iPromo offers customized products, orders cannot be returned or canceled once they are in production. If you need to cancel or change your order within 24 hours from placing it, iPromo will do its best to accommodate the request. Beyond the 24-hour period though, no changes can be made to your order.

What should I do if one of my iPromo products isn’t working?

iPromo will replace any product that is not working free of charge. Just get in touch with your account manager so a replacement and return of the custom product can be initiated as soon as possible.

What is iPromo’s policy on returns and refunds?

Due to the customized nature of iPromo products, returns are not accepted for any custom item. If you received a defective product, contact your account manager to secure a return authorization form. A Return Merchandise Authorization form (RMA) must accompany return shipments to ensure faster service.

What is iPromo’s production time?

This is the time it takes for iPromo to customize your products. Holidays and weekends are not included in calculating production time. The iPromo site only lists production days for single color and single location orders. For multi-location and multi-color orders, iPromo will get in touch with you for proper heads-up. Also, production time does not include the actual time it takes to ship the products to you.

How do I contact iPromo customer service?

You can get in touch with iPromo customer service by phone at 1 (888) 994-7766, Monday to Friday 7AM-6PM (CST). You may also email them at sales@ipromo.com. You may also connect with them via the 24/7 Chat option located at the bottom right of their site.