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13 JCPenney FAQs From Our Experts

Get all your apparel and home furnishing needs at JCPenney. One of the largest, best-known department stores in the country, JCPenney offers everything from apparel and furniture, cosmetics and jewelry, cook wear and footwear, to beddings and home decors. Find products that you and your family will love while creating a fun shopping experience that is worth your money, time, and effort. From the newest fashion trends to ideas that will help you create your ideal home, JCPenney has it all.

What products does JCPenney sell?

Here are the products available at JCPenney.

Can I make changes to my JCPenney order after placing it?

Your order may begin processing right after placing it so if there are changes you want to make, it is advised that you give customer service a call at 1 (800) 322-1189 within 10 minutes from placing it. Once an order has begun processing, it may no longer be possible to make changes to it.

What payment options are available at JCPenney?

Here are the payment methods JCPenney accepts.

Can I cancel my JCPenney order?

If you need to cancel your order, be sure to call customer service at 1 (800)322-1189 within 10 minutes from placing it. Orders are processed fast and despite attempts to cancel it, once processed, orders may no longer be canceled. In this case, once it is delivered to you and you decide that you do not want it, you can have the items returned to JCPenney for a refund. For more information on order cancelations, click here.

What is JCPenney’s return policy?

If you received an item that you are not fully satisfied with, you can return it for a refund, provided that it still is in its original condition. When returning merchandise purchased from the online store, note that shipping and handling charges are non-refundable, except in those cases where merchandise is faulty, damaged, or defective. Click here to learn more about the JCPenney returns process.

How do I process a return to JCPenney?

The quickest and easiest way to make a return is through a JCPenney store to get a credit or a refund. Click here to find a JCPenney Store closest to you.

You may also return items by mail. Just fill out the return or exchange form on your invoice and enclose it with the item you are returning. Click here to learn more about returns. Note that you will be responsible for the return shipping costs. Have the items returned to:

Kansas City facility

10500 Lackman Rd

Lenexa, KS


Reno facility

11111 Stead Blvd

Reno, NV


Columbus facility

5555 Scarborough Blvd

Columbus, OH


Does JCPenney ship orders internationally?

No. As of the moment, JCP is no longer shipping to international addresses. However, they still ship to APO/FPO/DPO addresses.

What shipping options does JCPenney offer?

Standard home delivery is offered for orders $99 and over. Click here to learn more about available shipping and delivery options at JCPenney.

JCPenney Shipping Options

Order Total Standard (3-5 Business Days) Premium (3 Business Days) Express (2 Business Days) Express ( 1 Business Day)
Less than $75 $8.95 $9.95 $15 $25
$75.00-$98.99 $8.95 $9.95 $25 $35
$99.00-$149.99 FREE $4.95 $25 $35
$150.00 and above FREE $4.95 $35 $45

Can I get my order delivered to a JCPenney store?

Yes. Orders are generally ready for pickup within 4-7 business days. Your payment method is charged once the item is shipped. You’ll be informed when the order arrives. Make sure to bring the card you used to make the payment. Note that orders are only held for 10 days, otherwise, it will be returned and you’ll be credited for the purchase price. Orders below $25 are charged a $3.50 shipping fee while orders $25 and over get free delivery.

Does JCPenney offer same-day pickup?

Yes. Items are generally ready within 4 hours. Note that for orders to be picked up on the same day, they must be placed before 3PM local time or before 1PM local time on Sunday. Orders placed beyond this cut-off time will have to be picked up on the next business day. Click here to learn more about same-day pickup.

When does JCPenney charge my payment method?

Your payment method will only be charged once your order has shipped. Note that additional costs and surcharges may be charged for large and heavy items. This should be detailed at checkout.

What is JCPenney’s return policy on Furniture and Mattresses?

Furniture and mattresses have a 48-hour return period from delivery. Special orders must also be canceled on the next business day after the order has been placed. They are deemed non-returnable upon delivery and acceptance. You have 48 hours from delivery to report damages and defects. Delivery and service fees are non-refundable. For returns, expect to be charged a 15% restocking and an $85 pickup fee. Refunds will only be issued with a receipt.

How can I get in touch with JCPenney customer service?

You can contact JCPenney customer service via email at or call them at 1 (800) 322-1189. You may also connect with them via Live Chat at the bottom of their website.