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Latest Discounts From JD Sports

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Exclusive Savings

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13 JD Sports AU FAQs From Our Experts

Shop fashionable and trendy branded sports and casual footwear at JD Sports AU. The undisputed king of trainers, JD Sports AU has been at the forefront when it comes to the latest in street style and sports fashion. JD Sports is regarded for being a notable visual merchandiser when it comes to footwear, offering some of the industry’s most exclusive and sought after styles. For progressive, trendy, great value footwear, shop at JD Sports AU.

What products are sold at JD Sports AU?

Here are the products available at JD Sports AU.

What payment methods are accepted at JD Sports AU?

Here are the modes of payment that JD Sports AU accepts.

Can I make changes to my JD Sports AU order?

No. Once you have placed your order, it may no longer be amended. This includes changes to the size or color of the item you wish to order, as well as the delivery address. It is important that you double-check your order before submitting.

Does JD Sports AU have a size guide to help me shop?

Yes! Click here to access the comprehensive size guide of the products that JD Sports AU offers.

What delivery options does JD Sports AU offer?

JD Sports AU currently offers home delivery. Orders will be delivered within 3-8 working days from the time the order was placed. A standard delivery fee of $6 is charged per order. However, orders over $150 get free delivery.

Can I track my JD Sports AU order?

Yes. You will be sent an email along with the tracking link so you can check the whereabouts of your package. You may also log in to your JD Sports AU account and track your order via your "Order History." Note that there can be a slight delay before the tracking link for your order is activated. It may take up to 12 hours from the time the email was sent to you for tracking to be activated.

Does JD Sports AU accept returns?

Yes. If you have a change of mind about a purchase, you can return the goods within 30 days from the delivery date. Items purchased online may be returned to any JD Sports AU stores or taken to their dispatch center. Returns must be unopened, unworn, undamaged and unwashed to be accepted. If returning by post, return shipping fees will be your responsibility except during those instances when the return is due to a damaged, faulty or defective item. Learn more about JD Sports AU’s returns policy here.

How do I process my JD Sports AU return?

You can return your order to any JD Sports AU store. You may also return the items via mail through the Returns Center. Make sure to enclose a copy of the order confirmation or the original order receipt when returning an order by mail. Send the items to the following address:


JD Sports AU Returns Centre

Campus Business Park

Unit C1-350 Parramatta Road

Homebush West

NSW 2140

How long does it take for JD Sports AU to process returns?

Once your return has been received and processed, an email will be sent to you. You should get the email within 10 days from returning your item. If 10 days have passed and you have not received any email yet, you can contact customer care at customercare@jd-sports.com.au or +61 (02) 8789-3060. Just make sure to have the order number ready for faster assistance.

When will JD Sports AU process my refund?

A refund will be processed within a few working days from the time your return has been received. An email should be sent to you once the refund process has been completed. Refunds will be credited to the original mode of payment used.

Why are some parts of my JD Sports AU order missing?

There may be instances when JD Sports AU is not able to send you all of the items contained in your order. If this happens, an email will be sent to you ahead of time about the missing items. You will not be billed for any item that is not sent to you. Also, there may be times when part of your order will be sent from another location. This will cause your order to be split into two different consignments, which could mean that their arrival date may not be the same.

Can I cancel my JD Sports AU order?

JD Sports AU has a quick picking and packing time for orders. This is why once an order is confirmed, they are unable to cancel or make any changes to it. You are, however, welcome to return the unwanted item once it is delivered through the JD Sports AU return process so you can get a refund.

How do I get in touch with JD Sports AU customer service?

You can contact JD Sports AU customer service by email at customercare@jd-sports.com.au or message them on Facebook @jdsportsaustralia. Expect responses to emails and Facebook messages 24 hours a day, 7 days a week. You may also get in touch with them by phone at +61 (02) 8789-3060 or fill out the customer service form via their Contact page.