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12 JomaShop FAQs From Our Experts
JomaShop has been selling top name brand watches, jewelry, fragrances, designer handbags and luxury pens for more than thirty years. Headquartered in New York, the order fulfillment center is an efficient hub of activity, making sure that everything is packaged and sent out, worldwide. The main focus of the website is high end watches with many top brands and models to choose from. The goal is to provide watches for people with discriminating tastes but limited budgets.
What is JomaShop?
is an online retailer that sells high end watches, handbags and other items at less than suggested retail prices. Everything sold is guaranteed to be authentic.
Brands at JomaShop
Does JomaShop have a retail store?
No, JomaShop does not have a retail store. All orders must come through the website.
Does JomaShop have a rewards program?
There is not a rewards program with JomaShop, however, signing up for the newsletter allows you to get discounts, information about sales and general industry news. JomaShop does allow people to trade in their gently used watches to buy new or upgraded models.
How do I contact JomaShop customer service with questions, comments or concerns?
The JomaShop customer service phone number is 1-877-834-1434 or locally at 212-924-9925. Customer service hours are 9a-6p, Monday-Thursday and Friday, 9a-3p. There is a live chat option on the main website as well as a contact form.
How do I trade or sell my watch at JomaShop?
To trade in or sell your watch outright with JomaShop, start by filling out the appropriate form. To trade, use this form. To sell, use this form. In addition to the form, you will be asked to upload photos of the watch in question. You will get an offer regarding this watch. If you accept the general terms, you will ship the watch for final inspection and to receive a firm offer, which may be different than the amount originally quoted to you. JomaShop reserves the right to cancel or change any offer until it has been finalized. If you accept the offer, the amount will either be credited toward a new purchase or will be sent to you as outlined in the offer.
JomaShop Payment Options
JomaShop Domestic and International Shipping
| Carrier | Charge | Restrictions |
|---|---|---|
| Ground via USPS | 5.99 for orders up to $100, free at $100 | None |
| UPS/2day | $14.99 | Not available for APO/FPO addresses |
| UPS/1day | $29.99 | US Domestic addresses only |
| UPS Next Day Am | $55 | US Domestic addresses only |
| UPS Saturday Delivery | $50 | US Domestic addresses only |
| International UPS | Starting at $20 USD | Additional fees, taxes and tariffs will apply |
Are there financing options with JomaShop?
JomaShop does offer financing through a company called Affirm. To apply, choose your items and add to cart. At checkout, simply choose Affirm, answer a few basic questions, choose the amount of payment and loan length, and then the application is either approved or denied. The customer support number for Affirm is 1-855-423-3729 or email them at help@affirm.com.
What is the JomaShop return policy?
All requests to return any item must happen within 30 days from the date of shipping. The exception is preowned watches which must be returned within 14 days of shipping. All returns must be given an authorization number first and must include all packaging, tags and other items that were shipped with the item. If there are signs of wear or obvious damage the refund will not be approved. Shipping and handling charges may be deducted from the refund amount. Full information and request a return forms are found here.
Does JomaShop offer a warranty on items?
Every item sold by JomaShop is guaranteed to be authentic and some items are backed by a one to five year warranty. Watches may have different or additional warranty terms from the manufacturer which may give additional benefits.
Does JomaShop sell gift cards?
JomaShop does sell gift cards. The customer can choose the amount of the card at the time of order. For additional information and to make an order, click here.