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10 Jos. A. Bank FAQs From Our Experts

Jos. A. Bank started in 1905 still today presents only quality made, fashion forward pieces for men without adding in sky high price tags. You will find suits, separates, dress shirts, top coats, custom suits and tuxedo rentals as well as accessories, undergarments and shoes here. Shop the Jos. A. Bank from the comfort of home!

Does Jos. A. Bank have retail locations?

Yes, there are more than 500 Jos. A. Bank stores in the US.

What is the Jos. A. Bank domestic shipping policy?

This is the Jos. A. Bank domestic shipping policy. Express shipping is not available to PO Boxes, APO/FPO addresses or to the US Territories.

Jos. A. Bank Domestic Shipping Information

Type Fee Estimated Arrival
Standard Free 4-7 days
Express $16.00 2-3 days
1 Day $24.00 1-2 days

Does Jos. A. Bank offer an in store pick up option?

Yes! You can order online and then choose ship to store at checkout. Select the store that is most convenient to you and you will receive an email when your order is ready for pickup.

Does Jos. A. Bank ship internationally?

Jos. A. Bank ships to a number of countries worldwide using BorderFree. Fees including taxes and duties will vary by location.

What is the Jos. A. Bank return policy?

Jos. A. Bank will accept returns for 90 days with some exceptions. Returns can be made directly through the account by selecting the items to be returned and then attaching the prepaid label to the box. Items purchased online can also be returned to the local Jos. A. Bank store.

Which payment methods are accepted by Jos. A. Bank?

Jos. A. Bank accepts the following payment methods for online shoppers in the US:

Does Jos. A. Bank have gift cards?

Jos. A. Bank gift cards are available in the traditional plastic or in digital formats.

Is there a Jos. A. Banks rewards program?

The Jos. A. Banks rewards program is called Bank Account Rewards. You earn points with every purchase. Every $500 you spend earns a $50 cash back rewards certificate. Certificates can be combined but do not rollover.

What are the size ranges at Jos. A. Bank?

Jos. A. Bank offers assistance with sizing in stores or over the phone with the personal shoppers. Call 1-800-285-2265 for assistance. There are also size charts and guides online which can help you take measurements and figure out sizing on your own. If at all possible, every man should have his measurements professionally taken at least once a year and more frequently if there is a weight change of more than a few pounds.

How do I contact Jos. A. Bank customer service?

You can text Jos. A. Bank customer service at 1-346-201-4596 for online support or at 1-346-444-9276 for customer service. The hours for text responses are Monday through Friday, 8 am to 10 pm, Saturday from 9 am to 8 pm and Sunday 10 am to 8 pm (CST). To chat with customer service click on the chat bubble on the website. Chat is available from 8 am to 10 pm on weekdays, 9 am to 8 pm on Saturday and 10 am to 8 pm on Sunday. You can call customer service at 1-800-999-7472, Monday through Friday from 8 am to 11 pm, Saturday from 9 am to 8 pm and Sunday from 10 am to 8 pm. For sales, personal shoppers and fit advice the number is 1-800-285-2265 and that service is available 24/7.