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12 Kay Jewelers FAQs From Our Experts
Kay Jewelers began with a single store in Pennsylvania in 1916. Now with over 1000 stores across the US, Kay Jewelers is one of the best known jewelry stores, famous for its ads and it's tag line that "Every kiss begins with Kay". Kay Jewelers sells diamonds both natural and man-made, gemstones and pearl jewelry in earrings, rings, pendants and more. Kay Jewelers also carries a wide range of engagement rings and wedding sets.
Does Kay Jewelers have retail stores?
Yes, there are 1000 Kay Jeweler locations across the US. Use this locator to find a store near you.
Kay Jewelers Domestic Shipping Policy
| Type | Fee | Restrictions and Special Information |
|---|---|---|
| USPS Priority Mail | Varies by merchandise amount | Ships to PO Boxes/APO and FPO adddresses |
| Ground | Varies by order amount | |
| Second Day | Varies by order amount | All orders over $1000 require a signature |
| Overnight | Varies by order amount | May not be available in all locations |
| Saturday Delivery | Varies by order amount | May not be available in all locations. |
Does Kay Jewelers offer in store pick up?
You can have your Kay Jewelers order shipped to a local store for pick up. It will ship free by second day air and can be held for up to 30 days. You must have a valid, photo id and sign for your order at pick up.
What is the Kay Jewelers return policy?
Kay Jewelers will accept returns for 60 days after purchase with the exception of watches which must be returned within 30 days. All items should be securely packed with all original documents, tags and other items in place. Use the preprinted shipping label on the box and insure it for the full purchase price before shipping it back. The full return and exchange policy can be read here.
What methods of payment are accepted by Kay Jewelers?
Kay Jewelers accepts the following payment methods for online customers:
Kay Jewelers Payment Methods
Does Kay Jewelers have gift cards?
Kay Jewelers does have gift cards in amounts ranging from $25 to $500. You can choose from the traditional plastic card or the more modern, faster to deliver digital card.
What is the Kay Jewelers trade in policy?
Kay Jewelers has a lifetime diamond trade in policy. Trade ins can only be diamond to diamond jewelry. Lab created diamonds are not eligible for trade in credit. The purchase price of the new item must be double the price of the traded item. The trade in policy is only valid in stores.
Does Kay Jewelers have promotions, discounts or coupon codes?
Kay Jewelers has a number of promotions that run throughout the year. Events can include special pricing on select items, shipping upgrades and more. Find all of the current promotions here or find them on CouponCause.
Does Kay Jewelers offer any type of financing options?
Kay Jewelers does have financing options including the Kay Jewelers credit card, in store layaway plans and the progressive leasing plan. With progressive leasing you do not need credit. You also get flexible payment options and have the option to pay off your purchase at 90 days to save money. Progressive leasing requires a down payment of $79 and then payments determined by the remainder of the balance.
Are the items at Kay Jewelers covered by warranty?
Most of the items at Kay Jewelers are covered by a warranty which will vary by item and manufacturer. Kay Jewelers also offers an extended service plan to all customers. This ESP requires a one time payment which is based on the total amount of the item being covered and covers services and repairs such as ring sizing, polishing and refinishing, stone resetting and chain soldering. It does not cover items that are lost due to theft or other events or damage caused by intentional misuse.
How do I contact someone at Kay Jewelers customer service?
Kay Jewelers customer service can be reached by online chat, Monday through Friday from 9 am to 10 pm (EST). This form is also available but note that response can take up to 3 business days. To call customer service, the phone number is 1-800-527-8029 and is available from 9 am to 10 pm, Monday through Friday, Saturday from Noon to 10 pm and Sunday, from Noon to 9 pm.