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12 Kendra Scott FAQs From Our Experts

Kendra Scott is a jewelry store that sells a wide range of hand-designed items. Founded in 2002 by Kendra Scott, the business grew from a modest investment/hobby activity to a major name in the jewelry designing world. Through all of this growth, Kendra Scott made sure that her business focused on her personal core values of Family, Fashion and Philanthropy.


Kendra Scott donates to a number of charitable organizations especially those that benefit children. Kendra Gives Back Events allow people to host jewelry buying parties with 20% of all of the proceeds being sent to a pre-selected charity.


Kendra Scott's website allows shoppers to create wish lists to send to loved ones and even allows them to use a "drop a hint" function which sends an emailed link to the person of choice with the specific item that is desired.

Are there Kendra Scott retail stores?

There are Kendra Scott retail stores. You can also find select items in other retailers as well. Find a store near you here.

What is the Kendra Scott shipping information?

This is the Kendra Scott shipping information for the US:

Kendra Scott Domestic Shipping Information

Type Fee Restrictions Special Information
Ground Free (Contiguous US only) Nail lacquer may not be eligible for ground shipping Some items may not be eligible for ground shipping
2nd Day Varies by order Some items require signature
Overnight Varies by order Some items may require signature

Does Kendra Scott ship internationally?

Kendra Scott does ship internationally using BorderFree. Fees including taxes, duties and import fees as well as other charges will vary by country of destination, final location and other factors. There is an order limit of $25,000 on international orders.

What is the Kendra Scott returns policy?

Some items can be returned to Kendra Scott for up to 30 days. Eligible items being returned from the contiguous US are returned free of charge. Final sale, customized and some other items are not eligible for return. Items purchased at a Kendra Scott retail location or at another retailer must be returned to that location only.

What is the Kendra Scott international returns policy?

Kendra Scott does not accept returns or exchanges from international customers at this time.

What payment methods are accepted at Kendra Scott?

Kendra Scott accepts the following methods of payment for online orders:

Kendra Scott Payment Methods

What products will I find at Kendra Scott?

Here are the products you will find at Kendra Scott:

What is the Kendra Scott jewelry repair policy?

Kendra Scott will repair fine jewelry that breaks because of a design flaw, problem with the material or workmanship for 1 year after purchase, free of charge. Jewelry should be sent in a secure package, preferably in its original jewelry box. Repairs can take 15-20 days to complete once the piece is received.

What is a Kendra Gives Back event?

Kendra Scott has a number of charitable events including Kendra Gives Back. In these events, items are sold and 20% of the proceeds are donated to a selected charity.

Is there a Kendra Scott rewards program?

There is not a Kendra Scott rewards program however, customers can sign up with their email to get discounts and information about upcoming sales.

Are there Kendra Scott gift cards?

You can buy Kendra Scott gift cards in a number of designs or opt for an eCard sent directly to the person you are buying it for. Gift cards can be bought in a number of amounts ranging from $25-200.

How can I reach someone at Kendra Scott customer service?

You can reach Kendra Scott customer service by email at service@kendrascott.com. For information about the Kendra Gives Back program the email is Kendragivesback@kendrascott.com. You can also call customer service at 1-866-677-7023, Monday through Thursday, 8 am to 10 pm and Friday through Sunday, 8 am to 6 pm. All hours are CT.