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13 KLOOK FAQs From Our Experts

KLOOK is an online booking service specializing in Asian destination activities and attractions. They promise to connect travelers with reputable and highly-rated experiences at prices the guarantee are lower than you'll find on-location. KLOOK is guiding visitors from all over the world to experiences they'll never forget.

What does the lightning bolt mean?

The lightning bolt denotes "Instant " activities. Instant activity vouchers are sent immediately after you complete the order. These are especially helpful for when you're booking last-minute.

What are KLOOK credits and how do I use them?

Compile KLOOK credits with each booking and by recommending friends that make at least one reservation. Once you have more than 10, you can apply them to KLOOK purchases at a rate of 1 credit = 1HK$.

Does KLOOK have an app?

Yes! Use the KLOOK app to search for, book, and review activities in advance of or in the midst of your trip. First time app users are awarded 10HK$ off their first reservation!

Do I have to use my voucher on a specific date?

Each activity page contains a section titled "How To Use" that explains whether passes cover a range of hours or days, like most attractions, or a set time and date, as is the case for most tours, activities, and transportation.

What is KLOOK?

Specilaizing in Asia, KLOOK is an online booking service that connects travelers with tours, entertainment, and other leisure activities, helping shoppers navigate complex translation and conversion hurdles associated with travelling abroad.

Does KLOOK have a cancellation policy?

If your booked event is cancelled, you may choose between a full refund and a replacement voucher. Traveler cancellation policies vary. If applicable, they will be listed individually on attraction pages. Contact KLOOK support with reservation changes and they will do their best to accommodate you.

Does KLOOK have any physical locations?

No. Their corporate location does not serve as a ticketing office. Think of KLOOK as an invisible booking agent, available for consultation 24/7.

Who do I contact to get a refund?

No matter the merchant or the refund policy, contact KLOOK customer service to initiate a discussion and work through your problem. KLOOK makes it easy on their customers in this regard.

Where can I make KLOOK reservations?

KLOOK is based in Singapore and specializes in activities and attractions in Asian markets, but they've expanded their network to cover major tourist destinations around the world:

What kinds of activities can I book with KLOOK?

KLOOK connects you and your family with a diverse selection of trusted and verifiably fun experiences. There's so much to do in the world!

What do I get when I book?

You'll get an order confirmation email from KLOOK covering all the details right away. A second email containing your e-voucher for the booking is sent after it's processed by the individual merchant. Most vouchers are sent within 24 hours of your finished order.

How do I contact KLOOK customer service?

KLOOK customer service is available 24/7. They can be reached at support@klook.com or via a live chat feature on their website.

What forms of payment does KLOOK accept?

KLOOK's website features an impressive currency toggling feature to let you view prices as they are listed locally. Reserve your activity using any of the following methods of payment: