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12 LELO FAQs From Our Experts

LELO is a revolutionary brand of sex toys and accessories built on high-end design and a commitment to innovation. One of the most famous global brands in the field, Amber Rose leads promotion for the award-winning LELO line. Now operating worldwide, and nearing their twentieth birthday, the LELO brand has established a heritage of quality, continuing to transcend the world of battery-powered sexual exploration with every release.

What forms of payment does LELO accept?

LELO accepts the following forms of payment. Your payment details are not saved:

Does LELO have any physical locations?

LELO does not operate in dedicated brick-and-mortar spaces, but their products are available worldwide in variety of retail stores. Store locator

Does LELO ship internationally?

Yes! You can enjoy LELO products delivered to your doorstep worldwide. Most orders are recieved within five days of completed purchase.

How do I contact LELO customer service?

You can contact LELO customer service globally via email at customercare@lelo.com. Customers in the US can target their inquiry by using customercare-usa@lelo.com.

How much is LELO shipping?

LELO has a standard shipping fee, regardless of location, weight, or cost of the order:

LELO Shipping Fee

United States Global
$9.90 USD €9.80 EUR

What sets LELO apart?

LELO products have won numerous awards for their breathtaking design and efficiency. It's a decidedly luxury line in a field of garish neon competition.

Does LELO ship to PO boxes?

Yes. LELO ships to PO boxes, but only in the United States. Orders marked for a PO box are sent via USPS.

Does LELO offer a warranty?

LELO offers a 1-year warranty and a 10-year quality guarantee. Products ordered online do not require proof of purchase:

LELO Warranty Details

Warranty Proof-of-purchase Redeemed for
1-year warranty Yes Replacement
10-year quality guarantee No 50% off next purchase

Does LELO accept returns?

You may return unopened and unused LELO products for a refund within 14 days of delivery. Faulty products that have been opened can be returned under terms of the 1-year warranty.

Does LELO have a student discount?

Yes! Students enjoy a 20% discount on LELO products using their verified Student Beans iD.

Does LELO offer promotions?

You'll always find items marked down on the LELO website. Check-in with Coupon Cause for updates!

What does LELO sell?

LELO offers an innovative line of beautifully-designed sex toys and accessories for men and women. LELO product groups include: