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10 L'Occitane FAQs From Our Experts

L'Occitane was founded in 1976 and is one of the best known and most loved, international brands for all types of skin care as well as bath products, hair care and fragrances for men and women. There are L'Occitane spas around the world where facials and other skin pampering treatments can be found.

Does L'Occitane have retail locations?

There are L'Occitane boutiques and spas all over the world.

What is the L'Occitane shipping policy?

This is the L'Occitane shipping policy for the US:

L'Occitane Shipping to the US

Type Estimated Arrival Fee
Standard (Continental US only) 2-6 business days $4.95/free for orders over $49
Standard to PO Boxes/APO/FPO Addresses 5-7 days/APO/FPO shipments can take up to 4 weeks $4.95
Express UPS (Continental US only) 4 business days $17.99
Overnight 2 business days $27.99
Alaska and Hawaii 7-10 business days $17.99

Does L'Occitane ship internationally?

International customers can shop from the appropriate L'Occitane international website.

What is the L'Occitane return policy?

L'Occitane accepts unopened, unused items for refunds (minus the shipping costs) for 30 days. After 30 days, the items can be returned for store credit only. No returns will be accepted after 60 days. Items that were purchased online can be returned to stores.

Which payment methods are accepted by L'Occitane?

L'Occitane accepts the following payment methods:

L'Occitane Payment Methods

Does L'Occitane offer auto replenish services?

Yes. You can schedule automatic shipments of your favorite L'Occitane products at checkout. Choose the amount and frequency of your shipments to fit your needs. Auto replenish shipments are 10% off of regular prices, ship for free and come with free samples in every order.

Does L'Occitane have gift cards?

L'Occitane does have gift cards. You can buy and use them online or in stores.

Where will I find L'Occitane special offers?

L'Occitane special offers can be found at the top of the website's home page. Additional offers may also be found on the top banner. Subscribers to the newsletter will stay informed of special events to save before anyone else. New subscribers will get a discount on their first order. More savings and discount codes can be found at CouponCause.

What is the L'Occitane L'Occi truck?

The L'Occi truck is a pop up shop/café that has some of the best selling L'Occitane products. The truck looks like an old French bus and is bright yellow so you can't miss it when it is in your area. Here is a listing of some of the upcoming events and locations for the L'Occi truck.

How do I contact L'Occitane customer service?

L'Occitane customer service can be reached by phone at 1-888-623-2880, Monday through Friday, 9 am to 11 pm, Saturday, 10 am to 11 pm and Sunday, 12 pm to 11 pm (EST).