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11 Lucky Brand FAQs From Our Experts

Lucky Brand is one of the most iconic American brands. Lucky Brand has over 250 US stores as well as top selling jeans and other pieces found in many other retailers. Lucky Brand is more than just jeans. Clothing of all types are available for men, women and children, plus find shoes, accessories and home items including bedding and décor.

Does Lucky Brand have retail locations?

Lucky Brand does have retail locations with just over 250 stores in the US.

What is the Lucky Brand domestic shipping policy?

This is the Lucky Brand shipping policy for the US:

Lucky Brand Shipping Policy

Type Estimated Arrival Fee
Standard/Ground 3-5 days $5/free for orders over $75 (Free shipping only in the Continental US)
Two Day 2-3 days $17.00
Next Day 1-2 days $25.00

Does Lucky Brand ship internationally?

Lucky Brand does ship to a number of countries around the world. Fees, carriers and estimated delivery dates will vary by country of destination and may not reflect all fees that may be collected upon entering the country. There are no returns accepted of international shipments.

What is the Lucky Brand return policy?

Many items can be returned within 30 days of purchase either by mail or to the Lucky Brand store near you, however there are exceptions. The full Lucky Brand return policy can be found here and if you have questions regarding a return it is always best to contact customer service for guidance.

Which payment methods are accepted by Lucky Brand?

Lucky Brand accepts the following payment methods:

Does Lucky Brand have gift cards?

Lucky Brand gift cards are available as a physical or digital card in amounts that go up to $500. They can be used online or in stores in the US but are not available for international customers.

Does Lucky Brand do price adjustments?

Lucky Brand will make 1 price adjustment if something goes on sale within 7 days of your purchase.

Does Lucky Brand have a rewards program?

Lucky Brand does have a rewards program. The program is free to join. Points are awarded for every purchase you make either online or in stores. One dollar equals one point. As you accumulate points you can climb into higher tiers. The higher your tier the more benefits you will earn.

Does Lucky Brand have plus sizing?

Lucky Brand does have extended sizing for both men and women including some of the best selling jeans that are available in sizes up to 24.

Does Lucky Brand offer any financing?

Lucky Brand purchases can be financed through Affirm which allows equal payments in more manageable amounts.

How do I contact Lucky Brand customer service?

Lucky Brand customer service can be reached by live chat on the website from 6 am to 7 pm (PST), 7 days of the week or by email at CustomerService@luckybrands.com. The customer service phone number is 1-866-975-5825 and it is available 24/7. International customers can call 1-610-491-2027.