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11 Mattress Firm FAQs From Our Experts

Mattress Firm was founded in 1986 and quickly became one of the nation's largest mattress retailers. Mattress Firm works with charitable programs including Mattress Firm Foster Kids holding collection drives many times per year to help kids who are in or at risk of being placed in foster care.


In addition to mattresses for every member of the family, including Fido and Rover, Mattress Firm sells pillows, bedding and everything else you would need for a great night's sleep. Mattress Firm offers a 120-day satisfaction guarantee.


Does Mattress Firm have retail locations?

Mattress Firm has a number of retail locations across the US. Search your location here so that you can find the perfect mattress for all of your sweet dreams.

What are the Mattress Firm delivery options?

These are the Mattress Firm delivery options for the continental US:

Mattress Firm Delivery Options

Type of delivery Services Include Fee Restrictions or Special Instructions
Curbside Items delivered to curb/outside of home Varies by merchandise total Web specials and select items may not be eligible for this or other delivery services
White Glove Set up items inside of home Determined at time of order May include removal of old bedding in some cases
Red Carpet Items set up inside of home, shorter delivery window to minimize waiting Determined at time of order May include removal of old mattress and box spring

Does Mattress Firm deliver internationally?

Mattress Firm does not deliver outside of the continental US.

What is the Mattress Firm return policy?

Mattress Firm will allow items to be returned or exchanged 21-120 days after delivery. Mattresses that were bought online cannot be returned to stores. To return an online purchase call customer service at 1-866-942-3551 for assistance.

What methods of payment are accepted by Mattress Firm?

Mattress Firm accepts the following payment methods:

Does Mattress Firm offer financing?

Mattress Firm does offer financing options including the Mattress Firm credit card as well as a lease to own option for people who may not have the credit to be approved for the credit card.

What is the Mattress Firm 120 Night Low Price Guarantee?

If you buy a mattress from Mattress Firm and you find it at a lower price at their stores/online or from a competitor within 120 days of purchase the difference will be paid to you.

Can you cancel a Mattress Firm order once it has been submitted?

You have the option to cancel a Mattress Firm order up to 2 days before it is set to be delivered.

Does Mattress Firm have special offers or coupon codes?

Sign up for the Mattress Firm newsletter for special savings offers as well as information about upcoming sales events. You can also find discounts and coupon codes at CouponCause.

What are the Mattress Firm products:

It is more than just mattresses at Mattress Firm with products that include:

How do I contact someone at Mattress Firm customer service?

Mattress Firm customer service can be reached by live chat on the website and by phone at 1-877-361-8986. The customer service hours are 8 am to 9 pm, Monday through Saturday and Sunday from 8 am to 7 pm (CST). To initiate a return call 1-866-942-3551.