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13 MeUndies FAQs From Our Experts

MeUndies makes basics, including socks and underwear, for all occasions. They were founded in Los Angeles and use their own designs to decorate their apparel. MeUndies is known for their amazing design and sustainable fabric. Whether your goal is to be bold or classic, MeUndies has styles that will fit your fashion. Sign up for a MeUndies membership and be shipped undies every month of your plan

Can I make changes to my MeUndies order once it has been placed?

Orders are processed, packed, and shipped quickly at MeUndies once they are placed. It is unlikely you will be able to make changes to orders that have been placed. If the order has not shipped out yet, MeUndies can cancel it and you can make a new order with the changes included.

What forms of payment does MeUndies accept?

Here are the payment methods accepted at MeUndies.

MeUndies Accepted Payment Methods

How long does it take for MeUndies orders to process?

Orders being shipped via Standard Shipping will usually take 1-2 business days to process before they are shipped. If you selected Expedited Shipping, your order may be processed on the same day if you placed the order before 10AM (PST). Orders placed after 1PM (PST) or during the weekends or holidays will be shipped on the next business day. Membership orders and orders placed on holidays may take 1-3 business to process before they are shipped.

What shipping options does MeUndies offer?

Orders being shipped to Alaska, Hawaii, and Puerto Rico can take up to 7 business days to deliver. Orders to Guam and those shipping to APO/FPO addresses will arrive within 10 business days. Click here to learn more about MeUndies’ shipping options. Here are the shipping options offered at MeUndies.

MeUndies Shipping Options

Order Type Shipping Costs Courier Delivery Time
Standard US Orders FREE USPS 2-7 Business Days
Two-Day (US Orders only) $12 FedEx 2 Business Days
Overnight (US Orders only) $24 FedEx Next Business Day
Standard Canada Orders $3 for Members/ $6 for Non-Members Globegistics/Canada Post 1-3 Weeks
Standard International Orders $12 DHL 10-12 Business Days

Does MeUndies have a size guide?

Yes. Every product has a size chart to help you find the perfect fit. For sizing guide information, click here.

Does MeUndies have kids products?

As of the moment, MeUndies does not sell kids products yet.

How does a MeUndies membership work?

Signing up for a MeUndies membership lets you receive a pair of undies every month, delivered straight to your door. With a MeUndies membership, you’ll also receive special access to exciting perks including exclusive prints and special member pricing. It is a no strings attached setup, so you can skip a month, swap styles, or even cancel any time. You can choose from three plan options: Classic, Bold, and Adventurous.

What is MeUndies’ return policy?

Your first pair of MeUndies underwear, bralettes, or socks is covered by the 100% Satisfaction Guarantee. This means that if you don’t like what you ordered, MeUndies will refund the product or exchange it within 90 days from the delivery date, no questions asked. Any following purchase can be returned within 90 days from the product delivery date, provided that it is still in its original condition and that it has not been worn, washed, or tried on. To start the return process, submit a return request to MeUndies. Make sure to include your order number in the request.

Can I exchange my online purchase at a MeUndies retail store?

If you ordered online and would like to exchange the item, you will need to submit a return request to start the process. You can not return online orders in-store.

Does MeUndies offer customized underwear?

As of the moment, MeUndies does not offer custom embroidery, logo emblazonment, or colorways.

Does MeUndies accept group orders?

Yes. MeUndies offers group purchasing rates for large orders. To create a group order, email groups@meundies.com.

Can I cancel my MeUndies order?

Yes, provided that the order has not been shipped out yet.

How do I contact MeUndies customer service?

You can get in touch with MeUndies customer service via Live Chat or by sending them an email. You may also reach them by phone at 1 (888) 552-6775. They are available Monday to Sunday 7AM-5PM (PST).