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13 MONQ FAQs From Our Experts

Experience aromatherapy with a modern twist at MONQ. Simplifying essential oil diffusers, MONQ came up with the portable essential diffuser to make it easier for people to enjoy the benefits of aromatherapy whenever and wherever they are. Simple and easy, MONQ offers a hassle-free way to enjoy aromatherapy. You can trust that MONQ’s essential oils are tobacco and nicotine-free and are all-natural. Designed to ensure that you are getting the life-enhancing benefits of aromatherapy, expect only the best quality essential oils blended by aromatherapy experts with MONQ.

Is the original MONQ portable diffuser an e-cigarette?

While it is true that the MONQ portable diffuser uses vaporizer technology to deliver the benefits of essential oil blends to the user, all of the 14 different blends available are not only all-natural, they are also nicotine and tobacco-free. That being said, users should at least be 18 years old and those who are pregnant, have asthma or have other pulmonary conditions should avoid using the product.

What payment methods does MONQ accept?

Here are the payment methods accepted at MONQ.

Are the MONQ Bottled Blends safe to ingest or drink?

No. Bottled Blends are designed for aromatic purposes only. They should never be placed on the skin, in your mouth, or inside your nose. Most importantly, they should not be ingested, drunk, or eaten.

How long do the MONQ R pods last?

Individual pods will often last as long as a full original MONQ diffuser. If you purchase a flip-case which comes with 3 pods each, at 200 breaths per pods, you get a total of 600 breaths.

Can I mix and match the MONQ R diffuser blends?

Yes. Blend PODS can be purchased individually, which makes it easy to blend or mix them, according to your preference. You can even share them with your friends.

Does MONQ offer free shipping?

Yes. MONQ offers free shipping for domestics orders $69 and over. International shipping is also free for orders $99 and more.

What shipping options does MONQ offer?

MONQ offers Standard and Expedited shipping for US orders. Domestic orders over $69 are free of shipping charges. For expedited shipping, orders must be placed Monday to Thursday by 1PM CST in order to get shipped on the same day. Orders placed beyond that will be shipped on the next business day.


Here are the domestic shipping options available at MONQ.

MONQ Domestic shipping options

Shipping Option Shipping Costs Delivery Time
Standard Free for orders $69 and over/ $4.99 for orders below $69 3-7 Business Days
2- Day Shipping $19.99 2 Business Days
Next-Day Shipping $24.99 Next Business Day

Does MONQ offer international shipping?

Yes. Worldwide shipping is available however, delivery time can vary depending on the country the order is being shipped to. Here are the international shipping options offered at MONQ.

MONQ International Shipping Options

Order Total Shipping Type Shipping Costs
Orders below $99 Worldwide Shipping $14.95
Orders $99 and more Worldwide Shipping Free

How do MONQ subscriptions work?

Signing up for a subscription means getting the product or products you have selected delivered straight to your door on a monthly basis. Your chosen payment form will be billed for the same amount every month every time your orders are shipped. Note that free shipment and other discount offers may only be applicable during the first subscription month so it is advised that you read the terms and conditions carefully.

How do I cancel my MONQ subscription?

You can cancel your MONQ subscription any time. It is recommended that you process the cancelation via the MONQ website. Just go to My Account and click Subscriptions. Select the subscription you wish to cancel, go to Actions and then click Cancel. You may also log in to your PayPal account or your Amazon Pay account and cancel the subscription from there.

Does MONQ accept returns?

Yes. If you are not satisfied with your MONQ product, you can have it returned, replaced, or refunded for its purchase price within 30 days from its date of purchase. Email MONQ first about the problem and once approved, a return request will be made. To complete a return, proof of purchase will be required such as an invoice number of a receipt. Also, you must fill out the returns form. Returns should be made to the following address:


MONQ, LLC

842 Conference Drive, Suite 2

Goodlettsville, TN 37072

What is MONQ’s refund process?

To be eligible for a refund, an item must be returned within 30 days from purchase date. Once the return has been received and inspected, a notification will be sent to you via email detailing whether your refund request has been approved or rejected. Once approved, credit will be applied back to your original mode of payment or you may also request a refund via store credit.

Does MONQ have a customer service I can call?

Yes. You can call 1 (844) ZEN-MONQ or email support@monq.com Monday to Friday, 9AM-5PM CST. You may also send them a message via their Contact Us page.