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11 Mophie FAQs From Our Experts

Mophie was founded in 2005 and has become the #1 selling battery case manufacturer as well as the #1 external battery brand in the United States. Currently based in California, Mophie is a part of Zagg brands and sells power supplies for smartphones and other mobile devices.

Does Mophie have retail locations?

Yes, you can find Mophie retail locations here.

What is the shipping information from Mophie to US customers?

This is the Mophie shipping information for the US:

Mophie Shipping (US)

Type Fee Estimated Arrival after Processing
Standard Free for all orders 5-10 business days
Ground $11.99 2-5 business days

Does Mophie ship internationally?

Mophie does ship internationally. Fees, including taxes, import fees and more will vary by country and will be the responsibility of the customer.

What is the Mophie return policy?

Mophie has a 30 day return policy with no questions asked.

What methods of payment are accepted by Mophie for US customers?

These are the payment methods accepted by Mophie for US, online customers:

Are there warranties on the items sold by Mophie?

Mophie does cover its products with a warranty. Each warranty period, restrictions and limitations will vary by item. Products should be registered online to make the warranty claim process easier. Online shoppers can use their order number and may not need to register their product.

Can you change or cancel a Mophie order once it has been submitted?

If the order is in the fulfillment process, it cannot be changed or canceled.

Does Mophie have any special offers, discounts or savings codes?

You can find Mophie special offers here. You can also check CouponCause for additional savings opportunities.

How do you create an account on the Mophie website and what are the benefits of doing it?

To create a Mophie account simply click the log in/sign up icon at the top, right hand corner of the Mophie home page. From there you will enter your information, create a password and your account will be up and running.


An account can help keep track of orders as well as speed up the returns and warranty process, if necessary.

Does Mophie have mobile apps?

Mophie does have an iOS based mobile app. It is free to download.

How do I contact someone at Mophie customer service?

Mophie customer service can be reached by using this link, going to live chat on the website or by phone at 1-888-866-7443. Customer service hours are Monday through Friday, 9 am to 9 pm and Saturday, 9 am to 2 pm (EST).