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10 Nine West FAQs From Our Experts

Nine West has been around for many years and at one point in its long history was a staple in nearly every mall in the US. Nine West sells women's shoes including flats and heels, boots and handbags. While no more Nine West physical stores are available to visit, you can still shop the Nine West collection online!

Does Nine West have retail locations?

There are no more Nine West stores in the US as of 2018. The website continues to operate as normal, however.

What is the Nine West domestic shipping policy?

This is the Nine West shipping policy for the US:

Nine West Domestic Shipping

Type Estimated Arrival Fee
UPS Ground 1-5 days $7.00
UPS Second Day Air 2-3 days $15.00
UPS Next Day Air 1-2 days $30.00

Does Nine West ship internationally?

Nine West does not ship internationally from its US website. Canadian customers can visit the Canadian site.

What is the Nine West return policy?

Nine West accepts returns for 21 days from the delivery date. Returns are free if you use the prepaid shipping label from the shipping invoice. A small restocking fee may apply. Nine West does not do exchanges however if you are returning an item for a different size/color or style you can request that the restocking fee be waived on the item you are sending back.

Which payment methods are accepted by Nine West?

Nine West accepts the following payment methods:

Does Nine West do price adjustments?

Nine West does not do price adjustments for items.

Can an order be canceled or changed once it has been submitted to Nine West?

If the order is still being processed, it might be able to be changed or canceled. Because Nine West works hard to ensure that all orders are processed and shipped very quickly the time frame between submission and shipping is small.

What are the size ranges that Nine West uses?

Nine West shoes are available in Women's US sizes 5 to 12 in a variety of widths.

What are the Nine West products?

These are the products you will see at Nine West:

How do I contact Nine West customer service?

Nine West customer service can be reached by phone at 1-877-291-6428, Monday through Friday from 9 am to 10 pm and weekends, 10 am to 6 pm (EST).