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13 Office Depot FAQs From Our Experts

Enjoy hassle-free shopping for all your office and business supply needs at Office Depot. With more than 1,600 retail stores, Office Depot takes pride in their dedicated sales force, their top-quality catalogs, along with a global platform for their e-commerce operations. Whether your workplace is an office, school, home, or even a car, expect Office Depot to provide you with the right products, solutions, and services that will help you keep up with the demands of being productive. Office Depot will cover all your office supplies and solutions needs, giving you more time to work on the things that matter most.

What products does Office Depot sell?

Here are the products available at Office Depot.

What payment methods are accepted at Office Depot?

Here are the payment methods that Office Depot accepts.

Does Office Depot offer free delivery?

Yes. To qualify, your order should total $35 or over when shopping at the online store. Also, if your shipping location happens to be in one of Office Depot’s local delivery areas, your delivery is also free.

Does Office Depot offer custom products?

Yes. Note though that since these special order products will be customized based on your requirements, they may not be returned. The only exception is when they were damaged upon arrival or if there was an error in printing. In this case, you will need to contact Office Depot at 1 (800) 929-4977 to report the problem. Here are the custom products and services offered at Office Depot.

When will my Office Depot order arrive?

Most of items sold by Office Depot are eligible for next-day delivery. Notifications will be sent to you of the estimated delivery time. Deliveries are made Monday through Friday, between 8AM and 5PM.

Does Office Depot offer store pickup?

Yes. You can place an order online and during check out, just select the Store Pickup option so you can pick up the item from your local Office Depot or Office Max store. An email will be sent to you when the item is ready to be picked up. The store will hold the order for 5 days and if you are unable to pick it up within that period, just call customer service at 1 (800) 463-3768 to let them know.

When will my Office Depot order be ready for pick up in-store?

In most cases, your order will be ready for pick up in-store an hour or less from the time your order was placed. You will be sent an email to signify that your order is ready. Just head to the store with the order or confirmation number and make sure to bring along a government-issued ID. Orders for in-store pick up will only be released to the person whose name is on the confirmation email.

What is Office Depot’s return policy?

To ensure customer satisfaction, Office Depot offers free returns if you are not fully satisfied with an item you purchased. To find out whether your item qualifies for a return as well as the specific return period for specific Office Depot products, click here.

What is Office Depot’s refund policy?

If you paid with cash or check issued over 10 days ago, you get cash as refund. If you paid with a check issued less than 10 days ago or used an Office Max/Office Depot gift card, your refund will be in the form of an Office/Office Max Merchandise card. If you used a credit or a debit card to pay for the order, the refund will be issued to the same card.

Does Office Depot offer assembly services for furniture?

Yes. Assembly services are available upon request for an additional fee. To arrange, just call the Office Depot assembly partners at 1 (800) 978-2669. Typically, the service is performed within 2-3 business days from the time the merchandise was delivered.

Does Office Depot price match?

Yes. Click here to find out about Office Depot’s price match policy.

Can I cancel my Office Depot order?

Office Depot processes orders as soon as they are placed. After the processing has started, there may still be a possibility that you can cancel the order, provided that it has not moved to the “In the Warehouse” status, in which case it can’t be canceled anymore. To cancel your order, just go to "Order Tracking" in your Office Depot account. Click the order number of the order you wish to cancel. If the order can still be canceled, the cancel button should still be displayed. If not, you can have the items returned for a refund.

How do I contact Office Depot customer service?

You can contact Office Depot customer service by phone at 1 (800) 463-3768, 24 hours a day, 7 days a week. You may also connect with them via the Live Chat option or send them an email via their customer support page.