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13 Old Navy FAQs From Our Experts
Get the latest in fashion and style for the whole family at Old Navy. Always offering something new, shop men’s, women’s, kids’, babies’, plus size and maternity clothing at Old Navy. A global brand that strongly believes in the democracy of style, Old Navy is also known for their affordable prices. Old Navy is also known for bringing fun fashion to the whole family and the brand has built a reputation for offering their customers great value too. With apparel for newborns to adults, get all your fashion needs all in one place- at Old Navy.
Does Old Navy have a size guide for reference?
Yes. Click here to access Old Navy’s comprehensive size guide to help you make the right choices.
Does Old Navy honor price adjustments?
Yes. A one-time price adjustment is offered for items marked down within 14 days from the time you ordered them. To get a price adjustment, contact customer care at 1 (800) 653-6289 within 14 days from placing the order and get the order number ready. Once approved, you will get a refund of the price difference to the original payment method you used when making the order. Note that final sale items do not qualify for price adjustments. More details can be found here.
Does Old Navy offer free shipping?
Yes. Free shipping is offered for all US orders worth $50 and over. Expedited and next-day shipping are also available for the continental US, and orders must be placed before 3PM (EST), Monday to Friday. Standard and everyday shipping are also available for US Territories and APO/FPO addresses. Delivery can take 14 business days.
Old Navy Shipping Options
|Shipping Option||Shipping Costs||Delivery Time|
|Everyday Free Shipping||FREE for a Minimum Purchase of $50||5-7 Business Days|
|Standard||$7||3-5 Business Days|
|Expedited 2-3 Business Days||$17||2-3 Business Days|
|Next Day||$22||1 Business Day|
What is the Old Navy Buy Online, Pick Up In-Store option?
Old Navy allows you to buy something online and pick it up at a store near you. Orders will usually be ready for pick up within two hours and you’ll get an email to notify you. If your order was placed after 4PM, you will get the email the next day. The store will hold the order up to 5 days from the time you receive the confirmation email if you‘re unable to pick it up right away. Click here to know more.
Can I have somebody pick up my Old Navy order?
Yes. Just make sure that they bring along your confirmation email and a valid government-issued photo ID.
Does Old Navy offer international shipping?
Yes. Old Navy has partnered with Borderfree for international shipping. Shipping costs are calculated upon checkout and will depend on the number of items in the order, the overall weight, along with the shipping destination. International orders will take 11-24 business days to arrive from the time the order was placed. Click here for more information.
What is Old Navy’s domestic returns and exchanges policy?
If you find that you’re not satisfied with the item you received, you can return it within 45 days of purchase either to a store or by mail. Items must be unworn and unwashed. To make sure that you get a refund for items being returned by mail, see to it that the returned items will be received at the Old Navy warehouse within 45 days of purchasing them. Typically, return mail can take 5-7 days. Domestic returns and exchanges are free. Click here to learn more.
What is Old Navy’s return and exchanges policy for international orders?
Exchanges are not possible for international orders at this point, but customers can return them for a refund and place a new order instead. Returns require a return merchandise authorization form for international orders. Contact customer service at 1 (614) 744-3908 to get one, along with the instructions on how to process the return. For more information on international returns, click here.
When can I expect to receive my refund from Old Navy?
Refunds are made to the method of payment you used when you made the purchase as soon as your return is received. For credit card refunds, it may take up to 10 business days for your credit company to have the credit posted to your account.
Can I make changes to or cancel my Old Navy order?
The window to modify or cancel your order is very short as Old Navy uses an automated process to fulfill orders. However, you can contact customer support at 1 (800) 653-6289 as soon as you can for proper assistance.