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13 Overstock FAQs From Our Experts

Shop the best styles in home decor online at Overstock and for extremely affordable prices, too. Featuring furniture, rugs, lighting, and more, Overstock works every day to help shoppers give their homes a look that they will love with prices that do not break the bank. Find great tips, inspiration and ideas for your home decorating needs from Overstock’s vast collection of interior design essentials and other products. Who knows what new gems you'll find for your home when you shop at Overstock online!

What products are available at Overstock?

Here are the products offered at Overstock.

What payment methods does Overstock accept?

Here are the payment methods you can use when shopping at Overstock.

Does Overstock offer free shipping?

Yes. US orders over $45 shipping to the 48 contiguous states get free shipping. Orders less than $45 will be charged a $4.95 shipping fee. Free shipping is exclusive for the 48 continental states only. Standard shipping to Alaska and Hawaii will be based on the number of items shipped, their weight, and their shipping destination. Take note of the shipping restrictions before placing your order. Click here to find out more about Overstock’s shipping rates.

Does Overstock offer expedited shipping?

Yes. Fees for expedited shipping will be based on the weight, size, and delivery destination of an order. This option is not available for orders being shipped to APO/FPO/DPO addresses or to P.O. Boxes.

Overstock Expedited Shipping Delivery Times

Shipping Option Delivery Date
Upgraded 3-4 Business Days
Expedited 2-3 Business Days
Express 1-3 Business Days

What is Overstock’s standard return policy?

You can send back most Overstock items within 30 days from the delivery date. Items must be in unused and include all original packaging. All returned items will be inspected and once approved, a refund will then be issued. Overstock will only refund the shipping charges if the return is due to an Overstock error or if the product was defective. Partial refund is also offered for opened products. Learn more about Overstock’s return policy here. If you want to find out about Overstock’s product specific return policies, click here.

Does Overstock accept returns for oversized items?

Yes. Unopened and new oversized items may be returned within 30 days from delivery. Items that are new and in unused condition, with all the accessories and materials still attached to them, will be issued a full refund. Partial refunds are provided for returned items that are no longer in new condition. For oversized returns, Overstock may choose to deduct the return shipping fee from the refund amount. This could range from $100 to $695, depending on the weight and the size of the item. If you are returning an oversized item due to a defect or damage, then Overstock will not only refund the purchase amount, but the shipping charges as well. Click here to learn more.

How do I return an item to Overstock?

To initiate a return, sign in to your Overstock account and go to My Orders. Find the order you wish to return and click the option that says Return Item. You’ll be asked to provide your information, then you can proceed with submitting the return. You will be provided with instructions on return shipping along with the shipping label. Make sure to print the label as you need this included in the items you are returning. If you checked out as a guest when you placed the order, you can sign up for an account using the email address you used so you can process the return.You also have the option of connecting with Overstock customer service.

When can I expect my Overstock refund?

Returns can take up to 14 days to be received. Once received, they are inspected which could take an additional 5 business days. Once approved, another 5 business days will be needed to process a refund. Once a refund has been issued, you will be notified via email. Also, refunds will be issued back to the original mode of payment used when the purchase was made.

How do I track my Overstock order?

You will receive a shipping notification once your order has been shipped. It usually takes 24 hours after your order has been shipped for the tracking status to update. To track your order, just log in to your account and click on the order you wish to track and then click on the tracking number. Click here for more information.

Does Overstock ship internationally?

Yes. Overstock currently ships to over 180 countries and various US territories through their partnership with Bongo International. Most orders are shipped within 2-4 business days after they are placed. Shipments sent via International Express are delivered within 1-5 days after leaving the international shipping facility. International Express will take 3-15 days to be delivered. Note that media items such as movies, music, books, and games may take an additional 5 business days to be delivered. Shipping charges will be based on the items being shipped, as well as the shipping destination. Learn more about Overstock’s international shipping policies here.

What payment methods does Overstock accept for international orders?

Here are the payment methods accepted at Overstock for international orders.

Overstock International Orders Accepted Payment Methods

Can I cancel my Overstock order?

Due to how fast Overstock processes orders once they are received, you may only have 10 minutes or less from the time you’ve placed your order to cancel it. Only those orders that have not yet been processed can be canceled. You will know when an order can still be canceled because the cancel button will be available when you view your order under your "My Account" page. Click here to learn more on how to cancel your order.

How do I contact Overstock customer service?

You can get in touch with Overstock customer service via text at 1 (385) 257-9241 or email them at customercare@overstock.com. You can also reach them by phone at 1 (800) THE-BIG-O or 1 (800) 843-2446. They also have a Live Chat feature at their Customer Service page.