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13 PatPat FAQs From Our Experts
Dress your kids in trendy and high quality clothing and apparel from PatPat. Founded with the needs of the little ones at their core, PatPat aims to provide quality clothing and apparel for the family at prices that are very budget-friendly. PatPat makes shopping easier for the entire family and is your reliable destination for all your matching family clothing, shoes, accessories, maternity wear, and home goods needs. Offering daily deals for the savvy moms, there are always opportunities for you to save and style at PatPat.
How much does PatPat shipping cost?
How much your shipping cost is depends on the method of delivery you choose as well as the shipping destination. PatPat offers Standard and Express shipping for all orders. FREE Standard and Express shipping is also offered if an order reaches a certain amount. Click here to learn more about shipping costs and delivery time.
To where does PatPat ship?
PatPat ships to a number of countries across the world. Shipping costs and delivery times vary and depend on the delivery method selected as well as the country of destination. Click here to see a full list of the countries PatPat currently ships to.
When does my PatPat order ship?
All PatPat orders have to go through processing, a waiting period in addition to shipping. Processing time can take 3-10 business days although it may take longer sometimes due to order surges.
Can I make changes to a PatPat order I just submitted?
While you can amend your order as much as you want prior to submitting it, once you click submit and you have received a confirmation, you may no longer be able to make any modifications to the order. This means that the order will be sent to you as is. You can then return it once it is delivered. Click here to learn more.
Does PatPat accept exchanges?
As of the moment, PatPat does not have an exchange service. If you wish to get a different item, size, or color, you will need to place a new order and return the item you have on hand for a refund. Click here for more information about exchanges.
What is PatPat’s return policy?
You have 14 days from the date you received your package to return it. Returned items must be unworn, unwashed, undamaged, and unaltered to be accepted. To start the return process, contact customer service and include your order number, the specific products you are returning, and the reason for returning them. You should get a response within 24-48 hours and once a return is approved, you’ll be provided with a Return Authorization Number, along with instructions on how to process the return. Note that return shipping costs will be your responsibility. Click here to learn more.
When can I expect a refund after processing a return to PatPat?
A refund will be processed within 2 business days from the time your package is received at the warehouse. Note that promotions and discounts are non-refundable so if you purchased an item using a promo code or a discount offer, you will be provided with a refund proportional to the actual amount you paid for. For all other refund requests, click here.
What currencies does PatPat support?
PatPat allows you to shop in your local currency when browsing their online store. On the upper left hand corner of the web page, there is an option to change the currency, language, and country of destination for your order. Do note that the prices reflected on the site are estimates of the amount when converted into your own currency based on an exchange rate that has been pre-recorded. So, there may be a slight difference to the actual price you’ll be charged with upon checkout. Click here for more information.
Can I track my PatPat order?
Can I cancel my PatPat order?
Whether you can cancel your order or not will depend on its status. If it has already been processed and is just awaiting dispatch, then you may no longer be able to cancel it. You can just return it instead once it’s delivered to you. Click here to learn more.
How do I contact PatPat customer service?
You can get in touch with PatPat customer service here.