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11 Pets at Home FAQs From Our Experts
Pets at Home is the UK's largest retail supplier of small pets and pet supplies. In addition to the website, Pets at Home also has 370 stores across the UK including stores that have on-site groomers. In addition to pet foods, supplies and medications, a wide range of pets are also available.
Does Pets at Home have retail locations?
Pets at Home has 370 stores in the UK. Find one near you with this link.
What is the Pets at Home shipping information?
Pets at Home ships to locations in the UK only with the fees based on the amount of the order as well as the type of the delivery requested. Standard delivery as well as 2 day, next day and next day Saturday delivery are all available. Customers may also choose to have items shipped to the store for free, in store pickup.
What payment methods are accepted at Pets at Home?
Here are the payment methods accepted for online orders at Pets at Home:
Pets at Home Payment Methods
What is the Pets at Home returns policy?
Pets at Home allows the return of most products as long as they are in unused condition upon return. Options for return include: returning to the store, by mail or by courier. Pets at Home reserves the right to refuse any item for return outright or may accept the item and deduct 20% from the refunded amount.
Pets at Home Products
Does Pets at Home have a rewards program?
Yes! The Pets at Home rewards program is called VIP Club and is free to join. Every order helps you earn vouchers for items for your pet as well as giving to the charities that you choose when you sign up. New members will be given 10% their next order.
How do you order items from Pets at Home's website?
Ordering from the Pets at Home website is easy. Add items to your basket and checkout when you are ready. At this time Pets at Home does not accept orders over the phone.
What is the Pets at Home pet insurance?
Pets at Home strongly suggests that all pet owners have pet insurance. The recommended provider is PetPlan. Get a quote for pet insurance at this link.