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10 PrAna FAQs From Our Experts

PrAna started in 1992 in California when a husband and wife duo were not impressed with what they were finding in terms of yoga and climbing gear. Everything they sold at first was handmade and shipped in recycled boxes from local stores. PrAna now works to continue minimizing their impact on the earth with sustainable clothing, shipping and packaging practices and a dedication to only using resources that are safe for Earth and customer. PrAna sells men's and women's clothing for a range of sports including yoga, hiking and climbing, swimming and more.

Does PrAna have retail locations?

Yes! There are PrAna stores and you can also find many of the top selling products at other retailers.

What is the PrAna domestic shipping policy?

This is the PrAna domestic shipping policy.

PrAna Domestic Shipping

Type Estimated Arrival Fee Additional Information
Standard 5-7 business days $8 or free for orders over $99 Carrier is determined by weight of the package
Expedited 3-4 business days $20 Not available for PO Boxes, APO or FPO addresses
Express 2-3 business days $32 Not available for PO Box, APO or FPO addresses

Does PrAna ship internationally?

PrAna does ship internationally to almost 200 different countries. Shipping is handled by BorderFree however customer service is still handled by PrAna directly.

What is the PrAna return policy?

PrAna accepts returns of new/unworn clothing for 60 days for a refund. After that time, returns can be made for a merchandise credit only. US customers can exchange items by returning the first item and then ordering the second.

Which payment methods are accepted by PrAna?

PrAna accepts the following payment methods from US customers:

Does PrAna have gift cards?

PrAna gift cards are available in both plastic and digital and can be used in the PrAna stores or online.

Does PrAna do price adjustments for items that have just gone on sale?

PrAna will adjust the price of an item that goes on sale within 14 days of your purchase.

What are the PrAna size ranges and are there any plus sizes?

PrAna has a variety of sizes that are based on the item as well as the style and desired fit. Every item will have a sizing guide included in the description. In general, women's sizes are XXS to XXL however, some items may come in a smaller or larger size range. Plus size items are available in sizes 1X to 22W.

Can I cancel or change a PrAna order once it has been submitted?

In most cases, the answer is no. PrAna strives for rapid order shipping so once an order is received it typically moves through processing and then out for delivery very fast.

How do I contact PrAna customer service?

PrAna customer service can be reached by email at Pranacustomerservice@prana.com or by phone at 1-866-915-6457. Customer service hours are Monday through Friday, 6 am to 5 pm (PST).