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10 Princess Polly US FAQs From Our Experts

Princess Polly US is the US website for Princess Polly, an Australian fashion boutique that features the latest trends for young women. The Princess Polly US store features some of the same items as the original website but there are some differences. Shipping, returns and exchanges from the US site are faster and easier for US customers and include free standard shipping offers and more. While the 2 websites are technically the same company, the accounts are separate and you can have a customer account with both the Australian site and the US site.

What is Princess Polly US?

Princess Polly US is the US based website of Princess Polly. This Australian fashion site has been a major trend setter in Australian fashion and is now popular worldwide.

What is the Princess Polly US domestic shipping policy?

All orders from the Princess Polly US site ship from California. Here is the information for those shipments:

Princess Polly US Shipping Information

Type Estimated Arrival Fee
2 day Shipping 2-3 days $6.99/ free for orders over $50
Next Day 1-2 days $11.99 (AK/HI is $10.00)

Does Princess Polly US ship internationally?

Princess Polly US does ship internationally. Fees vary by country of destination. Australian customers should shop from the Princess Polly AU website for the fastest delivery.

What is the Princess Polly US return policy?

Princess Polly US will accept returns for 30 days after purchase. Items must be new/unworn with tags still attached. A prepaid shipping label can be supplied with a small fee deducted from the refunded amount. Instructions on your return will depend on the order number. The full return policy can be found here with detailed instructions on finding your order number and how to proceed from there. Exchanges can be handled in the same way as a return.

Which payment methods are accepted by Princess Polly US?

Princess Polly US accepts the following payment methods for US customers:

Does Princess Polly US offer financing?

Princess Polly US does offer financing through AfterPay which allows you to break your full payment up into several monthly payments. Choose that option at checkout for further details and to find out what your payment is.

Does Princess Polly US have any discounts?

Princess Polly US offers a 20% student discount through Unidays. Free shipping for orders over $50 is standard. Additional savings can also be found at CouponCause.

Does Princess Polly US have gift cards?

Princess Polly US eGift cards are the perfect gift for the fashion forward person in your life. They are available in amounts from $10 to $500 and are only valid at the US website.

What sizing does Princess Polly US use?

Princess Polly US uses US sizing from size 2 to 12 and shoe sizes from 5-10.

How do I contact Princess Polly US customer service?

Princess Polly US customer service can be reached by live chat on the website, by email at Hi@princesspolly.com or by phone at 1-855-818-1786. Customer service hours are Monday through Friday, 9 am to 5 pm (PST).