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13 PromGirl FAQs From Our Experts
PromGirl launched in the late 1990's and has quickly become one of the largest prom resources in the world. PromGirl sells a wide range of prom and formal event dresses as well as shoes and accessories to complete any style. You can shop PromGirl comfortably and efficiently right online!
Does PromGirl have retail locations?
Yes. PromGirl does have retail locations and you can find a store nearest you here.
What is the PromGirl shipping policy?
This is information for the PromGirl domestic shipping policy:
PromGirl Shipping Continental US
| Type | Shipping Fee for 1st Item | Additional Items | Estimated Arrival | Additional Information |
|---|---|---|---|---|
| Standard | $8 | Free | 4-7 business days | Free shipping for orders over $49 |
| Premium | $17 | $4 eacg | 3 business days | |
| Express | $22 | $5 each | 2 business days | |
| Rush | $30 | $7 each | Next business day |
PromGirl Domestic Shipping for PO Boxes, HI/AK, APO/FPO Addresses
| To | Type | Fee per first Item | Per additional item | Estimated Arrival |
|---|---|---|---|---|
| PO Boxes | Standard | $15 | $2 | 5-7 days |
| HI/AK | Express | $30 | $5 | 2-3 business days |
| HI/AK | Rush | $40 | $5 | Next business day |
| APO/FPO | Standard | Free | Free | May be delayed, depending on location |
Does PromGirl ship internationally?
Yes, PromGirl does ship internationally. Shipping charges are $38 per first item and $5 per each additional item but does not include any duties, taxes or other fees that may be required by the country of destination.
What is the PromGirl return policy?
PromGirl allows returns within 7 days of receipt. All returns must start with a return merchandise authorization number which is received by calling customer service at 1-888-843-7766. If the item is returned within 3 days, a small amount of the shipping cost will be refunded. Exchanges for US customers start with calling customer service at the listed number. Exchanges are not allowed for international customers.
What methods of payment are accepted by PromGirl?
These are the payment methods accepted by PromGirl for online, US customers:
PromGirl Payment Methods
Does PromGirl have gift cards?
PromGirl does have gift cards in amounts that range from $25 to $500.
Is there a mobile app for PromGirl?
PromGirl has a mobile app for iPhone users. You can download the app right here.
Does PromGirl only sell dresses?
PromGirl has shoes, jewelry, perfume and other accessories to complete any look.
Does PromGirl have plus sizes?
PromGirl's sizes are US 4-24 with a sizing conversion chart showing UK and Australian size equivalents. In addition, PromGirl does have plus size dresses that start at US 11/12 to 26 and XL to 5 XL.
Does PromGirl have any promotions or specials?
PromGirl has contests and extras that sometimes include special savings. In addition, you can check CouponCause for any discount codes.
Does PromGirl price match?
Yes! If you find the same dress (shoes/accessories) for a lower price within 15 days of purchase PromGirl will not only match the price but will refund the difference plus 2%.