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Welcome LaMelo Ball to Hoops. LaMelo Mens Hoodie for $70

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12 Puma FAQs From Our Experts

Puma was founded as a German company in the late 1940's and quickly grew to what is now the third largest sportswear and shoe brand and manufacturer in the entire world. Carrying everything from athletic shoes for a wide range of sports to casual apparel and more, Puma and Puma stores have stayed competitive with other name brands. The Puma company is the sponsor for many teams and individual athletes and have had a wide range of spokespeople from actors and actresses to models and musicians.


Puma is also recognized as one of the first major multinational companies to put a serious value on how its products impact the environment with serious plans to change a number of business practices in the coming years to combat climate change.

Does Puma have retail locations?

Yes. Puma can be found at stores and authorized retailers. Begin your search for a store near you here.

What are some of the products at Puma?

Here are some of Puma's products:

What is the shipping information for Puma?

This is the shipping information for Puma's US customers:

Puma Domestic Shipping Information

Type Fee Expected Delivery Restrictions
Standaard $7 for orders under $35/free for orders over that amount 5-7 business days after shipping
Standard for APO/FPO/Puerto Rico and US territories $15 30-45 business days after shipping This is the only shipping method available to these locations
Expedited $18 2-4 business days after shipping
Next Day $25

Does Puma ship internationally?

Puma (US) ships only to US territories and military posts outside of the US.

What payment methods are accepted at Puma?

These are the payment methods accepted at Puma:

What is the Puma returns policy?

Puma accepts free returns from US customers for 45 days after purchase. Shoes should be unworn and in their original box. All other items should also be in new condition. Puma does not accept free returns from APO/FPO addresses or from the US territories. Returns from those addresses should be sent via the carrier of choice with full postage.


Puma does not allow exchanges for anyone.

Does Puma have a rewards program?

There is not a Puma rewards program at this time.

Does Puma have gift cards?

Puma sells digital gift cards in set amounts from $25-100 or in custom amounts of your choosing.

Does Puma have any discount programs?

Puma has 2 discount programs. One is for students and the other is for active and retired military personnel. Both discounts are for 10% of all orders. Other Puma discounts can be found at CouponCause!

Can I cancel an order with Puma once it has been submitted?

Puma orders are pulled and ready for shipping within a short period of time so cancelations and changes are not possible.

What is the sizing information for Puma?

Sizing charts for all shoes, apparel and accessories are available on every listing. Puma lists all sizes in US sizing but the international comparison guide is available as well.

How do I reach someone at Puma customer service?

Puma customer service can be emailed at CustomerService@puma.com. By phone, they can be reached at 1-888-565-PUMA (7862) from 7 am to midnight (EST), 7 days of the week. Live chat on the website is also available in these same hours.