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12 Ray Ban FAQs From Our Experts
Ray Ban was first designed by and for pilots who needed to combat some of the glare while they were flying. The company came along in 1936 and since then Ray Ban has been one of the best known names in sunglasses and other eyewear. Currently, the company sells sunglasses designed for every member of the family with special designs including Disney exclusives and more. The two most popular designs for Ray Ban continue to be the Wayfarer and the Aviator.
Does Ray Ban have retail locations?
Yes! Ray Ban does have retail locations. To see if there is one near you, use this link.
What is the Ray Ban shipping information?
This is the information for shipping for US customers at Ray Ban:
Ray Ban Domestic Shipping Information
| Type | Fee | Special Information or Restrictions |
|---|---|---|
| Standard | Free | Delivery expected in 1-3 days |
| Remix Orders | Free | Delivery expected in 7 days. No overnight shipping for these orders. |
| To Alaska and Hawaii | Free | May take 7-10 days. |
What is the Ray Ban return policy?
Ray Ban allows free returns on most items for 45 days after delivery. The process is simple. Log in to your Ray Ban account and got to "my orders". Find the order number and then follow the procedure to print a return label. Mail back your item and your refund should be returned to the original format of payment within 14 business days. Customer service will contact you with any questions or concerns as well as to let you know if there are any delays in the processing of your refund. Remix orders are not eligible for return.
What methods of payment are accepted by Ray Ban?
Ray Ban accepts the following payment methods for online customers:
Ray Ban Payment Methods
Does Ray Ban offer any discounts?
Ray Ban has a student discount available through the UniDays website.
Does Ray Ban have gift cards?
Ray Ban does have gift cards. They can be used for both online or in store shopping and can also be combined with other payment methods.
Do you have to have a Ray Ban account to order online?
You can order from Ray Ban without an account by checking out as a guest. Having an account allows you to sign in and track orders, make easy returns and may help in the event that you need to file a warranty claim.
Does Ray Ban sell replacement parts or make repairs?
Ray Ban does sell some replacement parts especially for the top selling models. Ray Ban may also do some repairs especially those that are covered by the warranty. For full information read the policy found here.
Are Ray Ban sunglasses covered by a warranty?
Most Ray Ban sunglasses are covered by a 2 year, limited warranty. Full details and limitations of the warranty are included with your order and can also be found here.
How do I reach someone at Ray Ban customer service?
Ray Ban customer service can be reached by telephone at 1-800-343-5594 from 8 am to 9 pm, Monday through Friday and 9 am to 7 pm (EST) on Saturday. For orders and returns, customers can call 1-866-472-9226. Customers with disabilities can call 1-855-592-2237.