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14 Romwe FAQs From Our Experts

Romwe is a low-cost fast fashion e-retailer delivering to and from every corner of the globe. Shoppers can find garments, prints, fabrics, and styles that they'd find in any popular fashion magazine, for a fraction of the price. Romwe's deep discounts combined with money-saving benefits like free shipping, student discounts, and social sharing coupons make it one of the internet's most buzzworthy fashion outlets since its inception in 2010.

How do I contact Romwe customer service?

Romwe does not list a customer support phone number. You can email them at service@romwe.com, chat via live 24/7 dialogue window, or submit a ticket through their website.

Does Romwe have an app?

Yes! You can shop Romwe with their app available in both the Apple and Android app stores. It was launched in 2011.

What forms of payment does Romwe accept?

Romwe accepts most credit cards and PayPal. They do not offer gift cards at this time. Acceptable forms of payment are:

Does Romwe have any physical locations?

No. Romwe is an online only retailer. They do not operate any of their own retail spaces.

How long does Romwe take to ship?

Romwe orders are verified within 8 hours, processed in 3 to 7 days, and delivered in 3 to 8 business days. Cumulatively, you can expect to wait anywhere from an estimated 6 to 18 days for delivery.

Do I need to be present for Romwe?

A signature may be necessary for your order. It is preferred for you or someone else to be available at the time of delivery.

Does Romwe offer promotions?

Romwe's website is littered with exciting ways to save money. Register for their email list and lock-in a $5 coupon, for example. Bookmark Coupon Cause's Romwe merchant page for all the latest promotions.

Does Romwe accept returns?

Yes. You have 60 days from purchase to request a return for refund. They explicitly ask shoppers not to send packages back without first taking the necessary steps online to confirm the refund.

How much is Romwe shipping?

Romwe has a quick and easy delivery fee breakdown. Here's what you can expect to pay in shipping for your Romwe order:

Romwe Shipping Fees

Order Total Shipping Fee
$0-$19 $6.99
$19-$49 $3.99
$49+ FREE

Which Romwe items cannot be returned?

Items for return must be unworn and unwashed. Some products cannot be accepted at all:

Does Romwe make products for men?

Yes. In addition to their expansive Women's collection, Romwe lists Men's and Kid's items as secondary product categories. The deep savings, luckily, applies to them, too.

Does Romwe deliver everywhere?

Yes! Romwe is a global online fast fashion retailer reaching to every corner of the world. They ship from warehouses in the US, Europe, and China.

Does Romwe have a student discount?

Yes! Students enjoy a 10% discount shopping Romwe's online inventory. Register with Student Beans to unlock savings.

Does Romwe offer free shipping?

Yes. If your order comes to $49 or more, it will be delivered free of charge! Free shipping is just one of Romwe's many cost saving benefits.