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10 Rover FAQs From Our Experts

Rover is a quickly growing, international company because everyone, everywhere loves their pet. Currently found in over 34,000 cities around the world, there are more than 300,000 Rover sitters in the network, ready to help you take care of your dog. Services are not provided by Rover directly but rather by the network of people who have gone through the background checks and other processes. Services include drop in visits, doggy day care, housesitting, boarding and regular walking.

What is Rover?

Rover is a network that links pet owners that need a service with the pet lovers that will provide it. Rover does not provide services directly.

Where can I find Rover services?

Rover services are available in more than 34,000 cities around the world. You can search for local providers using your computer or the mobile app.

What services does Rover provide?

Rover does not provide services directly but through their network of qualified, trusted sitters you can get services that include boarding, day care, house sitting, drop in visits and walks.

Is there a Rover mobile app?

There is a Rover mobile app which can be used by pet owners or sitters to do a wide range of activities including setting a booking, checking in with your pet and more. The app is free to download and can be found on the Apple Store here or on Google Play here.

How do you pay for your Rover services?

Services are paid for through the Rover dashboard on your computer or smartphone, or through the mobile app. Sitters should not be paid in cash or by personal check. If you choose to pay without going through the network you are at risk of losing the protection of the Rover Guarantee. Paying through the system is simple and requires a payment method on file and a few seconds of time.

Which payment methods are accepted by Rover?

Rover accepts the following payment methods for services as well as for purchases made at the Rover Store. Shopify Pay is an additional payment method which may be used at the Rover Store.

What is the Rover Guarantee?

The Rover Guarantee protects both the pet owner and the sitter in the event that there is an injury or property damage during a booking. This guarantee may provide compensation for injuries including emergency vet care as well as reimbursement for other claims. To get guidance during an event, the Trust and Safety team should be called at 1-888-727-1140 as soon as it is safe to do so.

For full information about this guarantee as well as the limitations and exceptions please go here.

What is the Rover Store?

The Rover Store is an additional site that sells apparel, accessories as well as promotional materials for Rover sitters.

What is the Rover Store return policy?

The Rover Store will only accept returns for items that are defective. Returns should be made within 30 days.

How do I contact someone from Rover customer service?

Rover Customer Service can be reached by phone at 1-888-453-7889. The Trust and Safety Team can be reached at 1-888-727-1140. For questions about items in the store or for information about making a return of a defective Rover Store product, email customer service at Store-help@rover.com.