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10 Rugs USA FAQs From Our Experts

Rugs USA was founded in 1998 and was originally a drop shipper. Eventually the business changed direction and started carrying their own merchandise in their own warehouse which reduced the prices and brought even more customers to their site. Rugs USA sells rugs ranging from simple runners to intricate designs in larger, room sizes. The site also sells a number of lamps from floor lamps to table lamps.

What is Rugs USA?

Rugs USA is an online retailer with a wide selection of rugs and lamps in a variety of styles, colors and sizes.

What is the Rugs USA shipping information?

This is the information for shipping from Rugs USA to the contiguous US. Rugs USA does not ship to PO Boxes, Alaska or Hawaii.

Rugs USA Shipping Information

Type Fee Carrier
Ground Free Usually FedEx, may be other carriers where necessary
Freight Free FedEx or others as needed.

Does Rugs USA ship internationally?

Rugs USA ships only to the contiguous US and Canada at this time. Shipping to Canada will include a 35% shipping charge and may also incur duties and other fees upon entering the country. These fees are the responsibility of the customer.

What is the Rugs USA return policy?

Rugs USA will allow returns for 30 days after purchase as long as the rug has not been tampered with or altered in any way. Returns start with a return merchandise authorization number which should be included on the outside of the package as well as written on the printed return form inside of the box. The return shipping fee is the responsibility of the customer and can be deducted from the amount due for the refund.

What methods of payment are accepted by Rugs USA?

Rugs USA accepts the following payment methods:

Does Rugs USA offer financing?

Rugs USA does offer Affirm financing as a payment option at checkout.

Can you cancel or change a Rugs USA order once it has been submitted?

You can change or cancel an order as long as it has not been started in the warehouse. Send an email to Info@rugsusa.com or call customer service at 1-800-982-7210 for assistance.

Does Rugs USA have any special offers?

Rugs USA has a number of special offers in addition to every day low prices plus free shipping on all orders. You can find these savings under "Doorbusters" on the top of the website's home page. You can also sign up for the newsletter which lets you know when new sales have started as well as when new styles are arriving. You may also find additional savings opportunities at CouponCause.

What are the size ranges for the rugs on Rugs USA?

Sizes range from 2'x3' to 10'x14', with some rugs slightly larger. Smaller rugs, including runners, are also available.

How do I contact someone at Rugs USA customer service?

Rugs USA customer service can be reached by email at info@rugsusa.com or by using this form. Live chat is available on the website. The phone number for customer service is 1-800-982-7210 and can be reached Monday through Friday from 9 am to 11 pm and weekends from 9 am to 6 pm (EST).