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7 Sephora FAQs From Our Experts

Keep yourself looking and feeling beautiful with makeup and beauty products from Sephora! From makeup, to haircare, to fragrances and more, Sephora is a one-stop shop for everything beauty related.

Sephora offers plenty of ways to help their customers save money and make things convenient, including free shipping on all orders over $50 and a generous 60-day return policy. You can often find Sephoras in your local JCPenney. Shop Sephora today!

Can I return my purchase in-store?

Yes. You can return all online Sephora purchases in-store. To make a return, bring your order summary and return form with you, along with the credit card used for purchase or PayPal information. Visit Sephora.com for more on the Sephora return policy.

Does Sephora accept PayPal?

Yes. You can pay for online purchases using your PayPal account. Returns on purchases made with PayPal will be refunded to your PayPal balance.

Does Sephora accept returns?

Yes. Sephora has a 60-day return policy. Please bring your item and original receipt to a Sephora location near you!

Does Sephora have a customer service phone number?

Yes. You can reach Sephora customer service at 1 (877) 737-4672, Monday-Friday 6am-9pm PST, and Saturday-Sunday 8am-5pm PST.

Does Sephora price match?

Yes. You can price match Sephora product with select competitors within 5 days of the original purchase. Sephora does not price match Amazon.

Does Sephora ship internationally?

Yes. Sephora ships to the following countries: Canada, Germany, Japan, the Netherlands, Norway, South Korea and the United Kingdom. Additional charges will apply.

Where is Sephora located?

Use the Sephora store locator to find the nearest Sephora location to you!