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10 Sprint FAQs From Our Experts

Sprint is currently the 4th largest mobile network provider in the US. The company has several plans and options including prepaid wireless plans without contracts as well as family friendly plans that allow users to add lines without having to buy additional contracts. Sprint allows users to bring their own phone or choose to buy or lease a phone from one of their many locations.

Does Sprint have retail locations?

Sprint does have retail locations. You can find a new device, ask questions about an existing device or shop for new plans there. Sprint stores can also be used to pay your bill or to pick up an online order. To find a Sprint store near you, look here.

How do I know if Sprint's service works in my area?

Sprint is currently the 4th largest mobile network in the country. You can check Sprint coverage here.

What is the Sprint shipping policy?

This is information for shipping from Sprint:

Sprint Domestic Shipping Information

Type Estimated Arrival Additional Information and Restrictions
Standard 3-5 days No shipping to APO/FPO or PO addresses
Overnight Next Business day May not be available for all orders

Does Sprint offer in store pick up?

You can order phones and accessories online and pick them up in local Sprint retail stores the following day and in some cases, the same day based on availability of stock on hand. Sprint also allows some customers to order online and have items sent to Walgreens for pick up.

Does Sprint ship internationally?

Sprint does not ship outside of the US at this time.

What is the Sprint return policy?

Devices, accessories and other items can be returned within 30 days after delivery. Items must be free from damage and should be at or near new condition. Damages can result in a lowered refund amount. Some returned items may have a restocking fee.

What methods of payment are accepted by Sprint?

Sprint accepts the following payment methods for online customers:

Does Sprint buy back phones?

Sprint allows customers to sell their Sprint and other branded phones back to Sprint for credit to apply toward the purchase of a new phone or for cash. Sprint will make an offer on the device then the device gets mailed in and examined. If the phone is in the described condition, the offer can then be taken or refused.

Does Sprint have mobile apps?

Yes, Sprint has mobile apps. Downloads of the iOS or Android app are free and allow customers to keep track of their account, pay their bills and more.

What are the methods of paying a Sprint bill?

Sprint customers can pay their bill by mail, online, in stores, through the mobile app, by phone or through auto pay. The auto pay option will save customers money and time.