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13 Staples FAQs From Our Experts

Meet all your business and office supply needs at Staples. Known for the variety of business, home office, and schools solutions and products they offer, Staples is the perfect place to head to if you need some supplies for the back-to-school season or for restocking your home office. Staples is a clear favorite for professionals across the country for their wide selection of brands, carefully curated products, category professionals, and dedicated account teams.

What products and services does Staples offer?

Here are the products and services available at Staples.

What payment methods does Staples accept?

Here are the payment methods that Staples accepts.

Does Staples offer price matching?

No. However, if you purchase an item at the store website which is later offered at a discounted rate, you can receive a refund for the difference provided that you call customer service at 1 (800) 333-3330 within 14 days from the time you made the purchase. Click here for more information.

Can I buy online and have it shipped to a Staples store near me?

Yes. Staples has the Buy Online Pick Up in Store option. Many items available online are also eligible for pickup at a Staples store within just an hour. It’s free of charge too! Products available for this option will have the 1-Hour Pickup button. You should receive a confirmation email once your product is ready for pickup and all you have to do is show up at the store and bring along a valid ID to get your order. Click here to learn more.

What is the Staples handling fee?

A handling fee is applied to those items that need special handling such as those that are bulky or heavy. The fee should be indicated on the product age if an item is applicable. It should also be reflected in your cart and upon checkout. A handling fee of $2.99 is charged per quantity of an applicable order. Note that it is non-refundable.

What delivery options does Staples offer?

Free Next-Day delivery is offered for qualified orders. This includes orders worth $49.99 or over, those placed by Staples Plus Paid members, orders placed on Staples’ in-store kiosks, orders being delivered through the Staples Auto Restock program. Click here to find out which orders may not be eligible. Also, orders that are below $49.99 will be charged a $9.95 delivery fee.

Does Staples accept COD orders?

No. As of the moment, Staples does not support cash on delivery.

Does Staples accept returns?

Yes. You may return an item if you’re not satisfied with it, provided that it is in its original condition and packaging. Note the return policies vary per product. Click here to view Staples’ return policy.

I bought the wrong item, does Staples accept exchanges?

If you ordered the wrong item and wish to exchange it, you will need to return the item to be issued a refund. You can then place a new order for the correct item.

What is Staples’ refund policy?

Refunds will be issued to the original method of payment used when making your purchase. Here are the estimated times you can expect your refund to be issued based on the payment method you used.

Staples Refund Turnaround Time

Payment Method Estimated Refund Time
Major and prepaid credit cards 3-5 days
Staples credit accounts 3-5 business days
Gift cards 72 business hours via email, 7-10 business days via postal mail
Check 7-10 business days via postal mail
Refund Coupon 72 business hours via email/fax, 7-10 business days via postal mail

What is Staples’ policy on damaged, defective items?

If you received a defective or damaged item, login to your Staples account and go to My Orders to select the item you wish to return. Select defective or damaged as reason for the return. You’ll be asked if you wish to get a replacement. Replacements for these types of orders will be at no additional cost to you.

Can I cancel a Staples order?

Yes. Most orders may be canceled within 30 minutes of placing them. Just login to your account and locate the order you wish to cancel under Order Center. As long as it is still within the 30-minute window time, you should be able to see the option to cancel it. Click here for a step by step guide on how to cancel your order.

How do I contact Staples customer service?

You can get in touch with Staples customer service by phone at 1 (800) 333-3330 Monday to Friday 7AM-11PM (EST) and Saturday to Sunday 9AM-8PM (EST). You may also get in touch with a Staples expert via live chat option here.